Job Description

JOB OVERVIEW:

This position is responsible to ensure all operations of the US Dental Field Services team are running effectively and set the strategic direction for the field services leadership teams. Assess and ensure the achievement of Service Level Agreement and Key Predictive Indicators when providing technical service for customers; including routine and emergency intake and repairs.

This position will be responsible for the eastern half of the country.

KEY RESPONSIBILITIES:

* Develop and create strategic goals for the field services organization including profitability targets, performance expectations, staffing models, training, and budgets. Own the communication and accountability strategy for these items.
* Provide direction and support for Area Service Managers providing overall senior leadership and ensuring Area Managers understand and execute on the strategic priorities for the division.
* Develop, drive, and monitor Key Productivity Indicators for Field Service.
* Coordinate with Director of Call Services to ensure ESTs are being dispatched effectively.
* Participate actively as a member of the senior operations management team fostering goal achievement, team building, communication and joint problem solving
* Ensure contract requirements related to Practice Protection and Early Warning System are achieved.
* Improve EST efficiencies and productivity throughout US Dental.
* Work closely with various level of Sales Management to facilitate support of sales initiatives.
* Develop and implement regular reports on key initiatives and progress towards goals.
* Ensure EST compliance with Corporate policy regarding regulatory, time and attendance, and Return Manufacturer Authorization initiatives.
* Responsible for growing parts and labor revenue through strategic programs, effective communication and ensuring TSMs are held accountable for results.

Qualification

WORK EXPERIENCE:

12 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 5 or more years of management experience.

PREFERRED EDUCATION:

Bachelors Degree or global equivalent in related discipline. Masters degree or global equivalent a plus.

GENERAL SKILLS & COMPETENCIES:

* Outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance
* Outstanding verbal and written communication skills and ability to resolve disputes effectively
* Outstanding presentation and public speaking skills
* Expert independent decision making, analysis and problem solving skills
* Understand, interpret and act on financial information and external trends that contributes to business profitability
* Plan and manage complex and successful projects; understand available resources, develop timeline, budget and assign areas of responsibility
* Lead teams to achieve company goals and solve complex business issues in creative and effective ways
* Expert planning and organizational skills and techniques
* Communicate effectively with senior management and key stakeholders
* Excellent negotiating skills and ability to effectively manage internal and external relationships
* Ability to influence, build relationships, understand organizational complexities, manage conflict and navigate politics
* Broad professional and managerial skills with a full understanding of industry practices and company policies and procedures
* Lead and develop virtual teams
* Expert in multiple technical and business skills
* Strategic planning skills

TRAVEL / PHYSICAL DEMANDS:

20% travel

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers