Job Description

Description

SHIFT: No Weekends
SCHEDULE: Full-time

HCA Healthcare ITG

Please click the link above to Watch our Identity Video to get a closer look at who we are and what we do!

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.

You contribute to our success. Every role has an impact on our patients lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community!

At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medical and childcare needs, and participate in our tuition reimbursement program.

JOB SUMMARY
The Senior EHR Support Specialist supports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation.

The Senior EHR Support Specialist facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.

GENERAL RESPONSIBILITIES
Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.

Leads and facilitates multiple facility core clinical systems team on clinical IT activities

Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues

Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests

Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products

Provides on-call assistance as needed.

Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility

Facilitates and manages maintenance of multiple facilities specific dictionaries

Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities

Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed

Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications

Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities

May develop clinical application reports as needed

Performs quality audits and tracks metrics related to clinical application use

Participates in meetings as a member of facility clinical leadership for supported facilities

Promotes system security and patient confidentiality and helps ensure compliance

Coordinates the execution and use of tools for audits

Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership

Adheres to Code of Conduct and Mission & Value Statement

Participate in special projects as needed and performs other duties as assigned

HCA Healthcare Information Technology Group (ITG) delivers healthcare IT products and services to HCA Healthcare's portfolio of business and partners, including Parallon, HealthTrust and Sarah Cannon.

For decades, ITG has been a pioneer in the industry, leading the transformation of healthcare into a new era of quality and connectivity. ITG relies on the breadth of the organization and depth of technical expertise to advance and enhance todays healthcare and to enable our physicians and clinicians to provide world-class, innovative care for patients.

ITG employees rally around the noble cause of transforming healthcare through technology and find inspiration in the meaningful work they docreating a culture that is Healthcare Inspired.

If you want a career in technology and have a heart for healthcare, apply your expertise to a mission that matters.

ITG is always looking for sharp, skilled, committed team members to join its Healthcare Inspired mission and culture. With job opportunities spread throughout the company and all across the country, ranging from strategy to development, from project management to product support, you can use your unique and valued expertise in many ways for the noble cause of healthcare

Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Qualifications

EDUCATION
Bachelors Degree - Preferred

RELEVANT WORK EXPERIENCE
5 or more years experience in clinical application support or related clinical work experience

OTHER/SPECIAL QUALIFICATIONS
Required
Understanding of clinical operations and application support processes and workflow

Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR

Demonstrated ability to establish and build strong relationships across a broad range of personality types

Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing

Demonstrated customer orientation

Excellent leadership and teaching abilities

Demonstrated advanced computer skills

Understanding of reporting tools functionality and capabilities

Must be able to drive to assigned sites to complete work

Preferred
Proficiency in various programming and clinical application reporting tools
Customer service orientation and/or training

CERTIFICATE/LICENSE
Possession/Maintenance of specialty clinical licensure is strongly desired.

Valid state drivers license and proof of auto insurance, if applicable.

Notice

Our Companys recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.