Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargos Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether its buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.

Duties/Responsibilities:
The Final Documents Loan Sales Operations team within Home Lending has an opening for a Loan Servicing Specialist 3(LSS3) in Minneapolis, MN. This team supports the success of Capital Markets Loan Sales by maximizing the salability and profitability of each sale. This team is responsible for procuring and correcting final loan documents, perfecting lien position, and efficiently managing and coordinating the document exception support functions for all business partners.

This position requires a high level of accuracy and the ability to work with loan documentation and state specific standards and compliance deadlines. The LSS3 role is responsible for performing a variety of duties to ensure compliance with company policies and government regulations.

Functions include but are not limited to:

* Work with settlement agents, title companies, lenders, vendors, business partners to procure and correct final loan documents for the sale of the loan.
* Responsible for responding to written and phone inquiries from customers, title companies, and internal personnel regarding loans
* Performs a variety of operational tasks for a moderately complex to complex process or functions
* Analyze, interpret and document information from various sources: including multiple online systems.
* Research and resolve issues utilizing various resources and process documentation
* Log all procurement efforts into the ARROW system
* Act as a mentor and training resource for newer or junior staff
* Work under general supervision following established procedures
* Exercise some judgment within guidelines

Hours: Start time between 7:00am to 8:00am. This is a 40 hour work week Monday through Friday. Overtime may be available based on business need.
**Please note that posting duration may be shortened based on job seeker volume. **

Required Qualifications
* 6+ months of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience

Desired Qualifications
* Basic Microsoft Office skills
* Ability to navigate multiple computer systems, applications, and utilize search tools to find information
* Strong analytical skills with high attention to detail and accuracy
* Excellent verbal, written, and interpersonal communication skills
* Ability to interact with all levels of an organization

Other Desired Qualifications
* Ability to manage a pipeline of work from assignment to completion
* Mortgage operations experience
* Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
* Knowledge and understanding of document research and review
* Ability to take initiative and work independently with minimal supervision in a structured environment
* Knowledge and understanding of imaging solutions or document management processes
* Knowledge and understanding of loan documentation
* Experience using loan database systems such as: ARROW, MSP, ICMP
* Prior phone experience utilizing strong telephone etiquette skills
* Experience working with settlement agents and title companies to obtain information
* Ability to be adaptable and flexible to changing work environment

Job Expectations
* This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.

MN-Minneapolis: Min: $33,300 Mid: $40,000

Street Address
MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.