Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth and Investment Management (WIM) is one of the United States leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by building enduring client relationships through sound, thoughtful, and objective advice. Developing individualized plans for clients to help meet their financial objectives. Helping clients build, manage, preserve, and transition their financial resources and wealth.

The Digital Product Development team within Wells Fargo Advisors Independent Brokerage & Platform Services group is responsible for delivering dynamic, engaging and innovative digital solutions to best serve the evolving needs and preferences of our clients. The Digital Product Development team is responsible for maintaining and growing the current digital offerings of Wells Fargo Advisors. The team is also responsible for building the next generation of online and mobile investing capabilities and digital servicing experiences and partners across the organization to drive these changes.

The e-Business Consultant 2 is a key contributor in the Digital Product Development team. The analyst is part of the Investing Guidance scrum team which is tasked with attracting and retaining new direct clients via seamless multi-channel investing guidance. Reporting to the Client Products & Tools Product Management Manager, the ideal candidate will have strong analytical skills along with a desire to work in an agile product development organization as a Business Analyst.

To be a great fit for this role, you will:

* Be a client advocate to ensure that we are consistently adding value to their digital experiences
* Proven experience building and implementing great products
* Enjoy collaborating with both internal and external business partners to drive solutions
* Have exceptional communication skills
* Be comfortable in a constantly changing environment
* Have passion for problem solving
* Be adept at handling competing priorities
* Possess strong analytical skills
* Develop understanding of competitors and industry norms
* Desire to work within an Agile product development framework

Responsibilities include:

* Develop and help execute product and/or client experience requirements and user stories
* Identify and document how different business requirements impact the end-to-end client experience
* Create client experience user flows to support the development of client-facing digital products
* Collaborate with Design Team to deliver user-friendly and high-performing digital client experiences
* Partner with Design and Research Teams to obtain user insights and iterate designs to meet client needs
* Partner across the Investing Guidance scrum team on solution design and delivery
* Maintain and analyze program metrics to derive forward-looking client experience recommendations
* Utilize Client/Advisor/Contact Center feedback to help drive change to the digital client experience
* Review available competitive analysis to assess the competitive landscape
* Review and update business requirement and/or project documentation
* Support site and client-facing email content & copy development and approvals
* Perform content audits to ensure information remains accurate and up-to-date
* Participate in pre-production and production validation scheduled project releases, Business Continuity Planning (BCP), and hot fixes
* Drive efforts to inform, socialize and provide enhancement awareness to key business unit partners
* Actively participate in agile ceremonies

Required Qualifications
* 4+ years of e-business experience

Desired Qualifications
* Strong analytical and quantitative skills
* Experience assessing and meeting the needs of customers
* Ability to develop partnerships and collaborate with other business and functional areas
* Ability to be flexible and adjust plans quickly to meet changing business needs
* Ability to exercise independent judgment and creative problem solving techniques
* Knowledge and understanding of web or online product management
* Experience with Waterfall and Agile project methodologies
* Experience creating website content
* Experience with digital software product management in the financial services industry
* Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
* Knowledge and understanding of Agile
* Strong project management skills
* Highly refined and professional verbal and written communications
* Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills

Job Expectations
* Ability to travel up to 10% of the time

Street Address
NC-Charlotte: 401 S Tryon St - Charlotte, NC

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.