Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Alliances & Channels

Job Details

About the AppExchange:
AppExchange is the leading enterprise cloud marketplace. Its where youll find over 4,000 solutions to help extend Salesforce into any department or industry. With more than 98,000 user reviews and over 1,000 consultants to bring deep expertise, customers use AppExchange to find solutions and drive business transformation.

Role Description:
Were looking for a self-starting, passionate partner experience manager to oversee program operations and partner communications for the the AppExchange Marketing Program (AMP). AMP is a co-marketing program designed to help our AppExchange partners grow their businesses with Salesforce. In this role, you will be our partners trusted advisor, supporting them from exploration through long-term participation. The ideal candidate:

* Is a proven, organized project manager

* Is detail-oriented and a scheduling expert

* Anticipates business needs

* Constantly thinks about scale and process improvement

* Takes initiative and enjoys problem solving

* Is a great relationship builder

* Is committed to partner success as the ultimate goal

* Thrives in an autonomous, fast-paced environment

Responsibilities:

* Ensure the fulfillment and delivery of AMP co-marketing programs to 50+ partners per quarter

* Oversee AMP partner application, acceptance, and contract process (includes new contract and application creation, DocuSign management, redlines, credit memos, and follow-up with collections)

* Update and maintain master dashboard of AMP applications and marketing inventory

* Schedule all AMP promotions quarterly

* Outline and manage AMP project ownership and ensure timelines are met by all accountable parties

* Manage partner kick-off, onboarding, and the collection of required inputs quarterly

* Create and maintain collaboration groups for AMP participants

* Oversee partner billing and invoicing to provide AMPs operating budget

* Own the delivery of several AMP promotions such as newsletter features, AppExchange.comsite placements, and live demos

* Act as an AMP business stakeholder in the roll-out of program automation with Business Technology

* Collaborate quarterly with Revenue Operations on SKU management and creation

* Create, maintain, and improve the teams systems and program documentation

* Collaborate across a number of Salesforce partner, marketing, legal, and creative teams to complete projects and deliver new ones

* Serve as a trusted advisor to partners, answering their questions, providing status updates, communicating new opportunities, and connecting partners with enablement resources

* Understand the larger partner ecosystem and represent AMP in meetings with internal stakeholders, partners, and customers

* Support AMP team with other tasks such as technology testing or presentation materials

Requirements:

* Project management: track record of handling multiple projects and ability to prioritize deliverables in a fast-paced environment

* High level of accuracy and attention to detail

* Client and stakeholder management experience with a high-credibility presence

* Familiarity with tools like flow charts, swim lane definitions, and process requirements documentation

* Accountability: experience executing through complexity and proven ability to hold yourself and stakeholders accountable to mutual plans

* Experience packaging complex processes in a clear, simplified, easy-to-consume manner

* Strong interpersonal skills: ability to establish credibility and rapport with internal and external stakeholders

* Track record of resilience

* Proven experience working with teams across multiple departments and coordinating efforts across multiple parties

* Five+ years of project management experience, account management a plus

* Experience in big-picture program design, change management, and/or technology automation a plus

* Salesforce product knowledge a plus

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