Job Description

The Fufillment Manager is responsible for the daytoday management and strategic development of the Company's print fulfillment operations in Columbia, SC. This individual will be a key contributor to the leadership team by ensuring all manufacturing and print fulfillment activities meet RRD quality standards and customers' expectations.

* Plan and manage the daily activities for the location, including digital print, receiving and put away functions, picking/packing and shipping functions for designated clients in accordance with the agreed upon SLA's, and with a high level of quality and accuracy.
* Implement short- and long-range goals and operational plans to achieve designated site objectives, while maintaining or increasing overall site's efficiency. Ensure necessary resources, i.e. staffing, training and equipment, are available to meet prescribed productivity and service goals.
* Review existing operation to determine what improvements can be made with particular attention being paid to areas that allow for cost reduction, improved processing efficiency, and improved quality.
* Direct and oversee job assignments and plan daily labor schedules. Direct warehouse supervisory team to achieve the established objectives.
* Ensure that all orders are processed within the fulfillment center according to pre-established SLA's, standards of quality, efficiency and costs.
* Ensure that the site achieves all inventory accuracy metrics as they relate to order fulfillment at the site, including cycle count accuracy, shipping, receiving and packing accuracy.
* Conduct effective communications with customers and employees. Lead management and staff meetings to organize warehouse activities.
* Administer and enforce all company policies fairly and consistently.
* Work in conjunction with Human Resources and operations management to maintain a positive employee relations environment.
* Enforce a safe working environment by complying to all safety procedures and OSHA regulations.
* Ensure the accurate and timely preparation, processing, distribution and retention of all necessary reports and records regarding warehouse operations.
* Provide technical advice to customers, sales, and manufacturing.
* Develop and implement staffing plans, operational budgets, capital equipment and inventory requirements.
* Organize and prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
* Work collaboratively to ensure ISO Quality standards and Customer expectations are met.
* Coach employees to peak performance by developing the skill level of your staff and their ability to produce quality work and increase efficiencies and productivity.
* Analyze and resolve work related problems and assist employees with troubleshooting and solving production/quality issues.
* Understand the impact of operational decisions on the budget while controlling variable expenses.



Required Skills

* Bachelor degree in Logistics, Supply Chain or other related discipline OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
* Handson, selfstarter, multitasker capable of delivering results in a fastpaced, startup environment.
* Excellent leadership communication skills.
* Able to apply excellent business acumen and collaborative skills when resolving problems; consistently identifying critical elements, variables and alternatives to develop solutions.
* Exceptional computer skills in the entire Microsoft Office Suite (especially Excel) and ability to learn and streamline existing technology to improve existing processes.
* Must be willing to adjust work schedule to meet the demands of clients. This can include 2nd or 3rd shift schedule and weekend shifts as needed.
* Must be a strong team player with a personal commitment toward the business and its customers.
* Must value diversity and inclusion and exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment.
* Ability to react quickly to changes initiated from outside the facility and allocate resources to meet changes in demand.

Required Experience

* Minimum 7 years demonstrated management/leadership experience in a fulfillment operation.
* Experience with building or improving inventory management, order management, and warehouse management systems and processes.
* Experience managing in a LEAN operation with effective use of visual management and 5S strategies is desired.