Job Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

As a Technology Spec - Network within PNCs Network Operation Control organization, you will be based in Pittsburgh, PA or Cleveland, OH.

The following skills are preferred:
tAnsible
tPython
tPowershell
tBash
tWAN links such as T1, T3, MPLS, GigE, and broadband
tCisco Routers: Hardware & software
tLayer 2 protocols such as Vlans, Spanning Tree
tLayer 3 routing protocols such as eigrp, bgp, ospf
tTCP/IP and related protocols
tBasic knowledge of network packet capture tools such as Wireshark, WildPackets, etc.
tITIL Foundations or experience with concepts such as Request, Incident, Problem and Change
tNetwork+ or Security+ required
tOrganization skills and ability to create and follow process to ensure expedient incident resolution and a consistent client experience.
tSelf-direction with the ability to assess the environment and take action
tStrong communication skills with the ability to drive incident resolution and provide timely client updates.
tStrong documentation skills required for both knowledge creation and proper ticket escalation.
tStrong collaboration skills required to work with others to drive issue resolution and to provide

This position will work from Saturday - Tuesday 4:00pm - 2:30am

Job Description

* Administers, executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure. May support analysis and report generation, exception processing and service management. Implements new products, services, and operational solutions as well as augments existing capabilities.
* Follows a predetermined plan/process and performs simple and routine administration requiring basic knowledge of specified operational products/services.
* Provides technical operational, analytical and research support to technical teams through both written and verbal communications.
* Supports incident resolution and root cause analysis of production problems.
* Assists in the development and maintenance of technical, operational and service procedures, as well as process workflows for operational/applications teams.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

* Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
* Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Hardware Infrastructure Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.

IT Standards, Procedures & Policies Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Problem Solving Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Process Management Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Server Software Knowledge of and ability to configure, install, and support the functions, features and facilities of multi-user operating systems to manage network resources.

System and Technology Integration Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms.

Systems Software Infrastructure Knowledge of software technology, and the ability to plan global, regional and local software architecture and infrastructure components.

System Testing Knowledge of and the ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.

System Testing Tools Knowledge of and the ability to use tools and techniques for automating, simplifying and enhancing system testing.

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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