Job Description

Overview

DFA Dairy Brands - (formerly Dean Foods), is seeking a Collection Supervisor - Ft. Worth, TX

We offer competitive pay, comprehensive benefits and great growth opportunities.

Job Description & Requirements

This is a key leadership position in the Credit and Accounts Receivable Shared Service team and is responsible for providing direction/oversight for all DFA Dairy Brands daily collection activities. The role requires the ability to identify and resolve delinquencies and serve as an escalation point for the Collection Specialists.

The Collection Supervisor is responsible for leading the daily work of the team by maintaining service level targets, KPIs and ensuring collection of past due receivables in a timely manner to reduce financial risk and deliver cash flow improvement to DFA Dairy Brands. This Supervisor will ensure compliance with corporate policies and procedures in addition to preparing departmental and individual performance objectives which align with Shared Services and DFA Dairy Brands strategies.

This Supervisor will be accountable for taking an end to end process approach, collaborating with cross-functional departments and customers at various levels to solve complex problems and payment application issues. A strong customer service mindset is required for success. The role will require strong analytical skills and the ability to identify and troubleshoot inefficiencies and recommend process improvements.

Key Responsibilities:

Team Leadership

* Establish and maintain financial targets, KPIs and past due receivable balances
* Collaborate with other A/R workstreams to ensure that the proper levels of risk are maintained, while minimizing bad debt risk by effective collection measures and techniques
* Assure compliance with Corporate and Regional policies and have ability to set new policies where needed
* Establish team and individual performance objectives
* Provide coaching and training for collection team to maintain a high degree of technical competency
* Monitors the performance success of collectors by overseeing the performance management process, holding employees accountable for meeting goals and disciplining employees as necessary
* Strategically reviews collection reports and key metrics with an emphasis on trend analysis to uncover strengths and weaknesses of collection efforts
* Lead a team with analytical and process expertise which is also hyper-focused on customer service excellence
* Motivate and mentor staff with a focus on development, education and coaching of team members

Collection Management

* Serve as escalation point of contact for customers and Commercial Leadership as it relates to collections management and customer payment term compliance
* Provide tactical insights to the Commercial team related to customer payment behavior
* Assist team and customers in the final resolution of escalated customer collection issues partnering closely with appropriate resources
* Assist in building efficiencies to minimize delinquencies and burdensome efforts by staff
* Ability to organize and interpret data as well as communicating analytic results/recommendations
* Able to manage multiple tasks simultaneously to completion with sound business judgment
* Assist with quarterly internal SOX audits as needed
* Monitor overdue payments and establish communications with customers to collect outstanding balances and resolve any issues prevent customer payments

Change Management and Project Leadership

* Participate as an SME on strategic, cross organizational projects (process and technology)
* Identify process improvement opportunities and recommend related change implementation
* Serve as a change leader for end to end process improvement and implementation of Shared Service best practices

Minimum Job Qualifications:

Education required:

* BS/BBA, Accounting or other business-related field preferred or equivalent work experienceBusiness experience required:
* Minimum of five years relevant, applicable and transferable experience in a corporate and/or Shared Services environment or equivalent; Minimum three years managing direct reports
* Knowledge of transactional processes and systems
* Strong negotiation & problem-solving skills
* Significant attention to detail
* Strong analytical capabilities
* Excellent communicator with exceptional interpersonal and customer service skills
* Team player willing to help others through training, mentoring, and motivating staff to achieve Department and Company goals

Technical Experience:

Exposure to AS400 accounts receivable systems or large ERP, a plus Strong working knowledge of Microsoft Excel, PowerPoint, Word and Outlook

Core Competencies:

* Customer Service Mentality; ability to build collaborative relationships with customers and internal business partners (Finance, Commercial, Accounting)
* Clear and concise communication skills
* Self-starter
* High Level of Accountability
* Organization-wide Perspective
* Leading and Developing Talent
* Results Orientation
* Financial Business Acumen
* Conceptual Thinking
* Change Leadership
* Strong Team Management Skills
* Process Improvement
* Financial Analysis/Forecasting
* GAAP Accounting Knowledge
* Sense of Urgency

Working Conditions:

* Environment (Office, warehouse, etc.) office environment
* Physical Requirements (Lifting, standing, etc.) General Office Demands

EEO Statement

Equal Opportunity Employer

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EEO Statement

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