Job Description

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.

Department Summary

The Maintenance & Construction Scheduling Team supports Electric and Gas Distribution Operations by planning and scheduling field employees with maintenance and construction work. The team receives designs and work requests from multiple departments, which may include customer requested work, compliance / regulatory work, emergent work, and system reliability / integrity work. Through planning of resources, materials and associated equipment, work is organized and prioritized to create a timely and quality schedule that accomplishes operational goals such as commitments met, productivity, and first-time completion. Schedules are built using T minus work management philosophy and communicated to all necessary stakeholders (field employees, planners, designers, etc.).

Job Description / Responsibilities

This position is for a Compliance Specialist for the assigned Gas headquarter.

The Compliance Specialist:

Uses the T minus work management philosophy to build a comprehensive schedule from T-4 to T-0 ensuring all work is construction-ready and workload is balanced with available capacity.

In order to achieve that balance, the Compliance Specialist:

* Will maintain awareness of multiple headquarters and provide recommendations to management with regard to travelling crews, shift equipment, work overtime, and supplementing workforce with contractors.
* Works closely with the Long-Range Planner and uses work plan inputs (overtime, non-premise, paid absence, headcount, contractor / internal mix, and work mix) to ensure alignment between plan/schedule and financial targets.
* Will gather data from multiple sources to perform detailed analysis and provide explanations regarding work plan adherence.
* Will monitor, plan and coordinate gas workloads using a crew composition timeline for each week of work. The timeline is modeled to achieve optimal productivity, meet commitments and deliver on operational and financial goals.
* Coordinates materials with Supply Chain, equipment and vehicles with Fleet Services, and equipment and resources with external parties and other internal workgroups.
* Communicates with Field Leaders, Team Leaders, fellow Schedulers, and Long-Range Planners in order to create a complete and accurate T-4 to T-0 schedule.
* Facilitates weekly meetings with multiple stakeholders to ensure alignment and a successful handoff of the T-2 and T-1 work schedule.
* Drive results and apply knowledge to make complex and critical decisions through interpretation of information and apply the decisions to safely allocate all resources (materials, operational employees, equipment).

In addition to the duties outlined above, the Compliance Specialist will be responsible for completing the following:

* Plan and schedule construction, maintenance and emergent work.
* Monitor workload / available resources and make appropriate adjustments as necessary.
* Coordinate activities with customers, employees, departments, and outside agencies to meet customer commitments.
* May participate in storm operations to support timely restoration of customers and to ensure safety of the public and Consumers Energy employees. Storm support may be a requirement of the role and may include dispatching / ARCOS support / wire guard support, or any other tasks needed to support storm operations.
* Performs other related duties as required.

This position will be available at one of the following Michigan Service Centers: Jackson, Royal Oak or Saginaw.

During this time of uncertainty, we are committed to ensuring the safety and health of our communities and co-workers. We are using new and innovative ways to interview and onboard new employees remotely at this time. This role will be work-from-home until our leadership team has determined its safe to resume work in the office.

Required Qualifications

* A High School Diploma or GED.
* 1 or more years of customer service or technical experience.
* 3 or more years of applicable experience.
* Must possess a valid drivers license.
* Demonstrate professionalism and work cooperatively with internal clients at all levels of the organization as well as external clients.
* Has the aptitude and ability to learn and perform the duties of the job.
* Advanced organizational (time management, multi-tasking, follow-through) and problem-solving skills (5 Whys, Pareto charts, daily operating reviews) to achieve operational, financial and breakthrough goals.
* Ability to read construction prints; recognize material (including specialty / long lead time material); understand capabilities of vehicles, equipment and tools; assess number and type of crews required to complete work; and identify field conditions that drive job-specific prerequisites (scheduled outage, forestry, traffic control, etc.); understand order types, and differentiate between capital and O&M orders.
* Proficient software skills with Microsoft Excel, Word, and PowerPoint.
* Proficient SAP (back office) experience.
* Ability to create and lead presentations with a meaningful agenda and clearly articulate key data and information to large groups of stakeholders.
* Follows all safety rules and procedures and contributes to the safety of co-workers and the general public.

Preferred Qualifications

* Proficient CRM7 (front office) experience.
* Excellent communication, customer service and teamwork skills.
* Completion of college level courses or a degree in a scientific or technical field.
* Operations scheduling experience.
* Project planning experience.
* Leadership experience.

Essential Functions

* Maintains confidentiality.
* Following and providing written and oral work instructions, typing, writing and taking notes, able to use standard office equipment, able to multitask (work on multiple tasks at once), communicate clearly with customers, contractors, and employees, staying calm and composed in high pressure situations or emergencies.
* Performs or establishes procedures for tech support functions and actions including records, tracks information, maintains logs/spreadsheet, and other similar technical support.
* Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc.
* Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters.
* Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement.
* Willing and able to follow instruction, assist in training of co-workers, and cooperate with other employees and customers.
* Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards and professionalism.
* Maintains work areas in a clean and orderly manner.
* Facilitates meetings and delivers presentations.
* Excellent communication skills with customers, contractors, and company employees using phone, email, face to face, etc.
* Uses a computer for up to 8 hours or more per day and runs multiple software applications at once.
* Follows written and oral work instructions.
* Follows job aids and work procedures.

Hours and Travel

* This position requires the individual work 40 hours per week with 100% of time spent in the office or specific field locations.
* Employee may have to travel to support other headquarters and may have to work extended hours that are outside of normal working times and days.
* Work a flexible schedule, which may include evenings, weekends, holidays and overtime.
* This position requires storm support, which will involve 12-16 hour shifts and the need to travel to other locations during those events.
* A Scheduler may be required to maintain on-call support for work management centers.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear.
* The employee will be using a computer and the associated keyboard and mouse.
* The employee must frequently lift and move up to ten pounds and occasionally lift and move up to 35 pounds. The recommended maximum weight for employees to lift without the aid of other employees or a lifting device is 35 pounds. The recommended maximum weight for employees to lift without the aid of other employees or a lifting device is 35 pounds.
* Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
* The noise level in the work environment is usually moderate.
* The noise level on the construction site is often loud.

Application Deadline

This Job opening is posted for a minimum of three (3) calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.

Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.