Supervisor, Operations
Posted on: 9 Jan 2021
Tempe, AZ
Job Description
Position Purpose:
The Supervisor Operations provides direct supervision to entry and/or processing staff and provides hiring, training, evaluation, development and performance management. Monitors and directs workflow to ensure timely and accurate processing to meet organizational objectives and contractual requirements. Develops policies and procedures to improve efficiencies and to support new contracts or programs. Interfaces with internal staff at all levels, field personnel, staff from other contractors and customers. Creates and monitors reports as required for process control and production effectiveness. Completes special projects as required.
* Ensures production effectiveness by monitoring reports, assigning resources as required, analyzing processes and making recommendations for process improvement.
* Ensures quality effectiveness by monitoring reports and making adjustments to processes and procedures as necessary.
* Responds to customer inquiries and tracks issues for possible process improvement.
* Represents department with efforts to promote relationships, improve processes and secure goals.
* Collects and analyzes operational data to determine reasons for calls and identify efficiency improvements.
* Performs quality control work and provides feedback and coaching to staff.
* Handles administrative issues (associate issues, disciplinary matters, timekeeping, scheduling).
* Handles escalated telephone calls.
* Works on special projects as required for staff or self-development as well as meeting corporate and departmental goals and objectives.
* Works in conjunction with department staff to analyze and construct procedures in response to new programs or contracts.
* Develops and maintains relationships with other departments to collaborate on issues and ensure optimum customer satisfaction.
Education/Experience:
Bachelors degree or equivalent work experience. Minimum two years direct supervisory experience including hiring and firing authority for minimum of ten associates. Two years experience in healthcare (government healthcare delivery preferred) or production environment required
Government Security/Clearance/Citizenship Requirements: May require US citizenship and current security clearance
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Centene
St Louis, MO
Centene Corporation operates as a diversified and multi-national healthcare enterprise that provides programs and services to under-insured and uninsured individuals in the United States. The company’s Managed Care segment offers health plan coverage to individuals through government subsidized programs, including Medicaid, the State children’s health insurance program, long-term services and support, foster care, and medicare-medicaid plans, which covers dually eligible individuals, as well as aged, blind, or disabled programs. Its health plans include primary and specialty physician care, inpatient and outpatient hospital care, emergency and urgent care, prenatal care, laboratory and X-ray, home-based primary care, transportation assistance, vision care, dental care, telehealth, immunization, specialty pharmacy, therapy, social work, nurse advisory, and care coordination services, as well as prescriptions, limited over-the-counter drugs, medical equipment, and behavioral health and abuse services.
This segment also offers various individual, small group, and large group commercial healthcare products to employers and directly to members in the Managed Care segment.Its Specialty Services segment provides pharmacy benefits management services; health, triage, wellness, and disease management services; and vision and dental, and management services, as well as care management software that automate the clinical, administrative, and technical components of care management programs. This segment offers its services and products to state programs, correctional facilities, healthcare organizations, employer groups, and other commercial organizations. The company provides its services through primary and specialty care physicians, hospitals, and ancillary providers. Centene Corporation was founded in 1984 and is headquartered in St. Louis, Missouri.
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IndustryHealthcare
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No. of Employees47, 300
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Website
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Jobs Posted349
