Job Description

The Engagement Supervisor provides a strategic partnership with assigned services management by operating their daily services business with precision and urgency. The incumbent in this role has a high degree of resourcefulness, is an excellent communicator, thrives in a fast paced and dynamic environment, and is process driven but flexible in approach.

Key Areas of Responsibility

* Enable all aspects of Services by acting as a liaison between Services departments, Sales departments, CDW clients and our Trusted Partner Network in support of service delivery

* Inspect and report on Sales pipeline in support of services forecast and resource fulfillment

* Assist in Statement of Work review process to ensure compliance with CDW's standards

* Sign and execute Statement of Work contracts for select projects

* Provide full life-cycle Engagement Management for select customers and partners

* Ensure all available revenue recognition is processed timely and accurately

* Act as point of escalation to assist and/or resolve customer, sales or partner satisfaction issues

Responsibilities

* Provide timely and accurate system approvals

* Initiate and approve financial documents for assigned customers or partners (invoices, credit memos, etc.)

* Participate in tool and process improvement projects as requested

* Communicate Services engagement methodology and other best practices to coworkers and partners as needed

* Ensure that best practices are incorporated and shared

* Support Services Operations vision, goals and strategies

* Contribute to Services Operations team meetings and best practices

Minimum Qualifications

* Bachelors degree or equivalent experience required
* 5 years relevant professional experience or 3 years CDW experience

Other Required Qualifications

* Provide forward thinking leadership at all times
* Excellent written and verbal communication skills
* Ability to excel in a dynamic and fast paced environment
* Influential with others, tailoring communication to the needs of the target audience

Preferred Qualifications

* Experience with Professional Services Automation tools
* Experience implementing process improvement projects