People Support Specialist
Posted on: 8 Jan 2021
Austin, TX
Job Description
People Support Specialist
Austin, Texas, United States
Corporate Functions
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Summary
Posted: Jan 6, 2021
Weekly Hours: 40
Role Number:200210313
Do you have a passion to help others succeed? Do you genuinely believe that talent is the greatest asset of any company? As a member of Apples People Team, youll help discover and develop our most important resource: our people. Together, well search the world to build our collective of talented visionaries and inventors. All the while, your efforts will maintain Apple as the most innovative company by striving to make us the most diverse open to all people, all backgrounds, and all perspectives. And thats just the beginning, because throughout Apple employees careers, you will continue to help them grow expertly and support them in work and life. Join our People Team as a People Specialist and help support the extraordinary talent it takes to make extraordinary products. This position is based on site in Austin, Texas.
Key Qualifications
Key Qualifications
* Bilingual in French, Spanish, Portuguese and English (reading, writing and speaking) a plus
* You are a master at multi-tasking. You have the ability to make a personal connection and explore employee needs all while efficiently navigating resources, systems, and relevant data to resolve inquiries quickly.
* You have exceptional communication skills, enjoy connecting and helping others and working in a highly collaborative environment
* You understand the importance of discretion and confidentiality in the type of work we do. You practice this with the upmost integrity
* You are a creative person who can capture trends and offer solutions. You see pain points as an opportunity to innovate and get better
* You are a detail-oriented, organized individual with analytical skills who can pull, understand, and report on business metrics
* You have experience with enterprise HR systems (Oracle, PeopleSoft, SAP, Workday, etc)
* You have previously worked with MacOS or have a strong desire to learn
* Schedule for this position will be 10a-7p Central Time
Description
Description
Were looking for someone who is passionate about Human Resources and specializes in topics related to employment such as benefits, compensation, personal data, HR systems and web tools. We care for our Apple colleagues across Canada, US and Latin America by providing answers and support, efficiently and effectively, and always keeping privacy in mind. - Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations. - Ensure employee inquiries are properly researched and handled in the most complete and professional way. - Connect with employees by phone and email to explore their needs and determine level of support required. - Use your exceptional analytical skills to research and resolve complex and sensitive issues. - Take ownership in the employee experience and contribute directly to the company culture for all employees. - Obsess over the customer experience in every interaction. - Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.
Education & Experience
Education & Experience
- You bring a minimum of 3 years related experience in employee support and have a strong working knowledge of the dependencies between company policies, benefits, payroll and HRIS. Or, you bring a minimum of 4 years of experience in customer service support and working knowledge of Human Resources. - Bachelors degree or equivalent and relevant work experience.
Additional Requirements
Additional Requirements
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Apple
Cupertino, CA
Apple Inc. designs, manufactures, and markets mobile communication and media devices, and personal computers. It also sells various related software, services, accessories, and third-party digital content and applications. The company offers iPhone, a line of smartphones; iPad, a line of multi-purpose tablets; and Mac, a line of desktop and portable personal computers, as well as iOS, macOS, watchOS, and tvOS operating systems.
It also provides iTunes Store, an app store that allows customers to purchase and download, or stream music and TV shows; rent or purchase movies; and download free podcasts, as well as iCloud, a cloud service, which stores music, photos, contacts, calendars, mail, documents, and others. In addition, the company offers AppleCare support services; Apple Pay, a cashless payment service; Apple TV that connects to consumers’ TVs and enables them to access digital content directly for streaming video, playing music and games, and viewing photos; and Apple Watch, a personal electronic device, as well as AirPods, Beats products, HomePod, iPod touch, and other Apple-branded and third-party accessories.
The company serves consumers, and small and mid-sized businesses; and education, enterprise, and government customers worldwide. It sells and delivers digital content and applications through the iTunes Store, App Store, Mac App Store, TV App Store, Book Store, and Apple Music. The company also sells its products through its retail and online stores, and direct sales force; and third-party cellular network carriers, wholesalers, retailers, and resellers. Apple Inc. was founded in 1977 and is headquartered in Cupertino, California.
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IndustryInformation Technology
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No. of Employees132,000
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Website
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Jobs Posted4535
