Job Description

Job Description
NOTE: Education and/or experience will be used to determine the appropriate salary and salary grade level.

Want to be part of a remarkable team passionate about process improvement and system support? Are you able to learn new things quickly and want to learn new things every day? Do you like to use your strong analytical skills to troubleshoot issues? We have the team for you!

Position Summary:
The primary focus of this Functional System Analyst is to perform the role of data stewardship for Account and premise Customer data. The ideal candidate will define data elements and participate in the processes to establish policies and procedures related to the collection and accuracy of data, and perform tests on the data systems. Being a data steward ensures sufficient data quality is maintained so that the data can effectively support business processes.

Knowledge of MACSS Customer account and premise data or the specific functions within the customer system is desired and familiarity with other CIS functional areas is a plus!

The Customer Processes & Systems team is a centralized group that manages the business support required for the development, enhancement, maintenance and operation of MACSS, AEPs Customer Information System.

We are looking for a motivated individual with a high degree of initiative, individual judgment, independence, and data analysis skills. This position also requires strong communication, presentation, and collaboration skills.

The ideal candidate would be technically savvy to bridge the gap between distributed business unit employees and central IT staff for business analysis, data analytics and data stewardship.

Principal Accountabilities:

1. Identify and initiate process improvements
2. Create business process documentation to support customers in the Operating Companies
3. Work to resolve outstanding system issues by applying knowledge of application functionality and associated business processes. Interact effectively with Business Unit and IT personnel to provide input to change requests and to ensure the completeness of enhancement requirements and process considerations.
4. Use oral and written communication in a clear, organized and timely manner. Obtain and share information related to current issues that may influence departmental and/or corporate operations.
5. Establish clear, practical goals and milestones that contribute to own performance and to corporate goals. Organize own work well. Demonstrate an understanding of the link between own job responsibilities and overall organizational goals. Perform job with the broader goals in mind and help to break down barriers to getting work done.
6. Demonstrate a positive attitude in the face of change. Working well in a changing environment, able to move forward in the presence of some degree of uncertainty.
7. Establish and build trust with others and work collaboratively across functions, levels and departments towards shared business objectives. Value the differences and similarities among people and promotes a spirit of cooperation and shared responsibility. Hold self and others to highest ethical standards.
8. Actively seek to understand the business. Understand the business environment in which we operate. Be knowledgeable about the business, key functions and industry trends relative to own job.
9. Support the Companys Accident Prevention, Culture, and Safety/Health programs.
10. Ability to write SQL to research and analyze data
11. Ability to retrieve data from various sources as necessary
12. Researches and gathers data to make data-driven decisions
13. Able to utilize tools and application to efficiently complete tasks
14. Able to troubleshoot complex issues with little to no guidance
15. Possesses skills to compile basic, visual aids using the tools and applications available for visual representation of data.
16. Experience working in Customer Information Systems.
17. Able to analyze data discrepancies between multiple systems and create processes to resolve such differences.
18. Work with Operating Companies to define any new business rules related to standardizing data.

Minimum Requirements Minimum qualifications for Functional System Analyst (Account Premise Data Steward) :
Education: Associate's or Bachelor's degree in Business, IT, Engineering, Math or Statistics Bachelor's Degree in Business, IT, Engineering, Math or Statistics Field preferred
Work Experience: (5) Years of Experience with Bachelor's Degree 7 Years of Experience with Associate's Degree

Additional Requirements:
Physical demand level is Sedentary

1. Demonstrates good listening skills and a sincere understanding of client business needs. Ask questions to clarify understanding. Relates on a personal level; positive friendly and engaging. Outgoing and comfortable in diverse groups.
2. Uses Communications Technology (voicemail, e-mail, Internet) effectively balancing with appropriate face to face communications.
3. Able to read reactions of an audience and adjust delivery style to fit the audience.
4. Able to develop and present business documents and reports clearly, concisely and effectively.
5. Demonstrate strong training and presentation skills.

Minimum qualifications for Functional Sys Analyst Assc (Account Premise Data Steward):
Education: High school diploma or GED
Work Experience: (6) Years of Experience in IT systems support with High School Diploma.
(2) Years of Experience in IT systems support with Associate's Degree.
(0) Years of Experience in IT systems support with Bachelor's Degree in business or IT.
Typically is achieved with 0-5 years of related experience. Candidates have typically obtained an Associates, or Bachelor Degree in Business, IT, or related field

Additional Information:

1. Strong analytical thinking, problem solving skills, and the ability to determine the root causes of complex problems are required.
2. Able to read reactions of an audience and adjust delivery style to fit the audience.
3. Able to develop and present business documents and reports clearly, concisely and effectively.
4. Strong training and presentation skills.
5. Experience working with or supporting MACSS or other Customer Information System functions is preferred.

Physical demand level is Sedentary
The level of expertise and competence required to carry out these responsibilities varies with the position level in this job family. The competence and skill level increase with the position level. These skills and qualifications at each level are given on the attached matrix which is an integral part of this position description.