Job Description

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, youll have a hand in transforming not only Allstate but a dynamic industry. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.

Compensation Data

Salary range: $55,700. - $88,600.

Job Description

Allstate Insurance has an exceptional opportunity for a Virtual Auto Technical Adjuster to join the Auto Team!

About the Role

This job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that are potentially a total loss. The individual virtually inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuations and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use/ storage and teardown. The individual works independently, prioritizes the individual's own responsibilities, and manages the individual's own workload and is responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers.

Key Responsibilities
Investigates moderately complex and occasionally complex files, reviews damage, takes photos, and determines reparability or total loss through virtual inspections
Prepares damage estimates or valuation for moderately complex and occasionally complex claims and locates parts
Conditions vehicles, prepares report for customer and determines valuation of salvage
Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties
Negotiates and settles moderately complex and occasionally complex claims in accordance with business unit best practices
Documents a claim file with notes, evaluations and decision-making process
Reviews the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines reparability and if repairs can be settled rapidly
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Evaluates diminished value in a moderately complex and occasionally complex claim
Responds to moderately complex and occasionally complex arbitrations contentions

Job classification and hours:
Experienced Auto Technical Adjuster- Band B2

o Work schedule: TBD- based on business need. Can be 1st or 2nd shift
o Weekend rotations with comp day

Job Qualifications
Strong auto technical skills- Minimum of 3 years estimating experience
Total loss experience / field or virtually
Excellent customer service skills and a passion to help others
Ability to be a self-starter and work independently
Excellent time management skills
Strong written and verbal communication skills
Licensing required; multiple markets preferred. Required to obtain required licenses within 90 days of hire
Adapts well to process changes

This position is open Countrywide.

This position is not open to CA residents.

Job Qualifications

You're a great Match for this Role if:

* High School Diploma/GED required
* You have three or more years of estimating experience
* You have prior experience using an auto estimating program such as: CCC One, Audatex, or Mitchell
* You enjoy the ability to work independently starting your day from home, and traveling to various locations to restore peoples' lives through outstanding customer service
* View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
* You're an empathic, upbeat and friendly self-starter
* You're excited about solving problems and coming up with creative solutions
* You're organized and able to multi-task in a fast-paced environment
* You're known for clear and professional communication - both written and verbal
* Being bilingual and/or having prior military experience is a plus

We Offer:
Company Vehicle (vehicle dependent on mileage and area of coverage)
Company provided laptop and smart phone
A culture of learning where you can expect to develop foundational skills for the future
Opportunities for both personal and professional development
Leadership teams that are communicative and understanding
Impactful work by serving customers and the community in times of need
A culture in which you dress for your day
Recognition and advancement opportunities
Paid Time Off, 401(k) and pension
Medical, Dental, and Vision coverage
Learn more about Allstate benefits @ https://allstategoodlife.com

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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