Job Description

Job Description

JOB DESCRIPTION:

As a primary contact for Safeway customers, the Produce Manager provides friendly, courteous and helpful service. The Produce Manager is held accountable for the department's results in providing superior service, increasing sales, improving gain, and containing cost. Follows division guidelines for the implementation of the merchandising program. Trains, supervises, schedules, and assigns duties to produce clerks. Changes signs and prices as directed by merchandising. Inventories floor stock and cooler stock daily. Writes produce order. Checks order for completeness upon arrival. Responsible for maintaining appropriate stock and inventory in the produce area. Builds and maintains produce displays and rotates stock as needed. Prepares product for placement on sales floor by trimming, washing, banding, or wrapping produce. Replenishes bag rolls in the display aisles as needed. Obtains produce from receiving area and moves to produce department using hand truck or pallet jack. Surplus items may be placed in crisping trays for storage in the cooler. Cleans scales, mirrors, department floor area, and wet and dry racks. Cleaning of floors is especially critical in this area as pieces of produce and wet spots may produce a slippery condition. Must empty wet racks and dry racks on a regular basis and clean with disinfectant.

JOB DUTIES:

Safeway Produce Manager employees are generally responsible for completing the following job duties:

1. Provide customer service as currently defined by the employer within the scope of the position and within company policy.
2. Train, schedule, and supervise produce workers to ensure optimum staffing patterns for the produce department.
3. Speak with customers to resolve problems with sales, dissatisfaction with service or product, or other problems related to the operation of the Produce Department.
4. Uses scale to weigh items prior to wrapping or placement in shelves.
5. Perform daily inventory and order necessary product and supplies to maintain adequate inventory.
6. Examine produce for freshness, remove old stock and wet stock as needed.
7. Obtains freight and handles large and bulky items.
8. Trims, washes, bands, and weighs produce.
9. Cleans produce display area and back room area.
10. Transports bag rolls to display areas and places in rack.
11. Perform temp checks daily.
12. Monitor inter-office mail and company web page daily for updated information.
13. Make signs and displays as needed.
14. Other duties as assigned.

JOB RELATED QUALIFICATIONS:

1. Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
2. Ability to interact with customers and co-workers.
3. Ability to understand and follow instructions.
4. Previous experience or training as a produce clerk.
5. Desired: Prior management experience.

SUPERVISORY RESPONSIBILITIES:

Produce staff

PERMITS/LICENSES:

Varies depending on store location and state/county requirements.

WORK ENVIRONMENT:

%Inside: 100% %Outside: Rare

Temperature Extremes: N/A

Chemicals: Seldom (mild detergents or glass cleaner).

MACHINES, TOOLS, AND EQUIPMENT:

hand truck, six-wheeled cart, grocery cart, box cutter, forklift, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, knives, telxon, computer

PHYSICAL DEMANDS:

Constant (over 70% of the time)

Frequent (30-70%)

Occasional (10-30%)

Seldom (1-10%)

Lifting:

Constantly lifts 1-10 lbs. Frequently lifts 11-50 lbs. Seldom lifts 51-75 lbs.

Carrying:

Seldom carries 1-20 lbs.

Pushing / Pulling:

Constantly pushes/pulls 1-10 lbs. Frequently pushes/pulls 11-20 lbs. Seldom pushes/pulls 21-35 lbs.

Reaching:

Constant knee to shoulder reaching. Occasional at or above shoulder level reaching. Seldom overhead reaching.

Standing:

Constant standing while on job. Sitting allowed on breaks.

Walking:

Constant walking while on job.

Climb/Balance:

Seldom. May use step stool or ladder to obtain items from upper shelves.

Trunk Functions:

Frequent neck rotation, bending of head, and bending/stooping. Occasional twisting, squatting, and kneeling. Seldom crouching.

Upper Extremity:

Constant handling/grasping. Frequent fine finger manipulation.

Vision:

Use of peripheral vision and depth perception to move around crowded store area while pushing heavily loaded carts and moving around crowded work area. Near vision used to read displays, price sheets, codes, and instructions. Use of color vision to assess condition of produce.

Hearing:

To understand customer's questions, receive instructions or information from other employees. Answer pages and telephone calls.

Speech:

To converse with customers, answer questions and provide product location. Provide information or instructions to other employees, page employees over intercom or use telephone.

EQUAL OPPORTUNITY EMPLOYER.