Job Description

Job Description

Fauquier Health

The Patient Access Manager is responsible for coordination and supervision of the Registration, Emergency Department Coordinator, and scheduling staff across multiple areas at the American Center. This position requires a detailed knowledge base in registration, emergency department and scheduling protocols and billing practices, as well as an understanding of how these areas impact the flow of work throughout the departments and organization. The Manager is responsible for developing and enforcing policies and procedures, monitoring the accuracy of registration and scheduling data entered by associates, ensuring that proper patient experience protocols are followed, monitoring in basket pools, and clearing issues in various registration and billing work queues, and managing the overall training and coordination of work for the department. Included in the supervision of these areas is preparation of staffing schedules and recommendation and coordination of program-related improvements and changes. The individual will have knowledge in the hospital purchasing process and cost containment methods of the Patient Access Department. In addition, this position is also responsible for providing information for and assisting with budget preparation. The position requires the ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations. The ability to perform the duties of the staff supervised is required. As hospital reimbursement, patient experience, and provider schedules are dependent upon the activities of the Patient Access Department, timely completion of duties and follow-up is critical. Involvement in departmental and interdepartmental process improvement teams would also be expected of the individual. A substantial portion of the normal duties requires proper judgment, sensitivity, and strict adherence to UWHs policy on confidentiality. The individual has access to patients medical information, as well as financial information. The individual maintains and has access to confidential departmental personnel files.

Job Requirements

Three years of experience in a healthcare revenue cycle or clinic operations. Three years of management experience in a leadership role. Knowledge of medical billing requirements, third party payers, coordination of benefits, scheduling practices and provider template management. Demonstrated performance excellence and leadership qualities in previous positions. Demonstrates an aptitude and willingness to learn new responsibilities. Excellent verbal and written communication skills. Excellent organization, interpersonal, and customer service skills.

Preferred: Associate degree from an accredited college or university in business, healthcare administration or related major (relevant experience may be considered). Knowledge of managed care referral and prior authorization requirements as they relate to hospital reimbursement.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran