Job Description

Description

Responsibilities

The Billing & Enrollment Representative will assist members in a fast-paced inbound call center environment.

You will be responsible for:

* Processing enrollments, payments, address changes or other enrollment related tasks.

* All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance.

* Servicing members by telephone to enroll them in the TRICARE program.

* Educating members and providing appropriate solutions and alternatives regarding plan benefits.

The start date for this position will be March 15, 2021. This is an interim Work-At-Home opportunity with re-entry into the physical office based on CDC recommendations. Humana office addresses are listed below:

* 8123 Data Point Drive San Antonio, TX 78229

* 301 N. Hurstbourne Parkway Louisville, KY 40222

Required Qualifications

* High school diploma or GED

* 2+ years of customer service experience

* Fluency in computer navigation, email, chats, efficient typing skills, and toggling across multiple databases while engaging with the caller.

* Must have excellent interpersonal skills and the ability to organize simultaneous tasks; and meet monthly call and performance metrics.

* Must work an 8-hour shift between the hours of 10:30 am - 7 pm EST (9:30 am - 6 pm CST) Monday through Friday with overtime based on business need.

* Mandatory 8-week training program Monday Friday 8:00 am to 4:30 pm.

* This position requires a government security clearance (eQIP - Electronic Questionnaire for Investigation Processing), must be a US Citizen for consideration

* Must live within 50 miles of the Humana office address in either San Antonio, TX or Louisville, KY (see above).

* Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M

Preferred Qualifications

* College degree (Associates or Bachelors) highly preferred

* Knowledge of customer service principles and practices formal training or experience

Additional Information

* Benefit package that starts your 1st day of employment

* Robust 401k plan through Charles Schwab.

* Eligibility for associate wellness and rewards program

* Opportunity to learn the industry and build professional career

* Tuition Reimbursement & Student Loan Refinancing

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Text to enhance our hiring and decision-making ability. Modern Hire Text allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive a correspondence inviting you to participate in a Modern Hire Text interview. In this interview, you review a set of interview questions over your phone or computer and you will provide text responses to each question. You should anticipate this interview to take about 15 to 20 minutes. Your text message interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours

40