Job Description

Community Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving peoples issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.
The Process team within Community Operations (CO) works on improving the support experience for different Facebook products - from content like videos and photos to communities like Groups and Pages. The team focuses on ideating, testing and implementing process improvements that enable us to prevent bad experiences for the Facebook community by efficiently reviewing these products at scale and ensuring the review is accurate and achieves the best outcome for the community. The Misinformation Process team drives these efforts to service our overall Community Integrity objectives in close partnership with a large cross functional team. On this team, you will have the opportunity to directly protect the safety of the Facebook community by leading a team responsible for building protocol, strategies and operations to reduce the prevalence of misinformation on our platforms.
Misinformation Project Managers help protect the integrity of the Facebook Family of Apps by analyzing patterns of activity and investigating trends to help enforce Facebook policies, as well as organizing cross-functional teams to take action. You will collaborate with Product Managers, UX Researchers, Data Scientists, and Engineers to proactively identify and guide strategic projects geared towards reducing the spread of misinformation. As a Misinformation Project Manager, you will identify areas for process improvement, intelligently scale our operations by optimizing and automating processes, solving complex problems, and applying insights to help meet tomorrow's demands. As a successful candidate, you will have strong critical thinking and problem-solving skills, navigate ambiguity, and always look for strategic opportunities to improve how systems and processes work.

Misinformation Project Manager, Community Operations Responsibilities

* Cultivate relationships and collaborate with cross-functional partners to shape, support, and execute product goals.

* Ensure product success through targeted product feature development and quality assurance.

* Conduct forensic deep dives into integrity abuse to inform product direction or define new enforceable policies.

* Work with Data Analysts to operationalize metrics and team goals to measure Facebook's effectiveness at combating integrity issues.

* Identify and share insights and learnings to develop scalable solutions.

* Manage multiple different workflows and execute on key long-term strategic initiatives and projects.

* Support new ideas through experimentation, ad hoc analytics, and framework development.

* Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.

Minimum Qualifications

* 3+ years of work experience in an operations, project management, consulting, or equivalent environment.

* 3+ years of work experience leading projects with cross-functional partners.

* Experience initiating and driving projects to completion with minimal guidance.

* Experience being a connector across teams and managing a program/project against KPIs through to completion.

* Experience communicating to a variety of audiences and explaining analyses to both technical and non-technical audiences.

* Experience developing and documenting procedures and workflows.

Preferred Qualifications

* Experience using SQL

* Experience using a project management method (e.g. Scrum, Lean, Waterfall)

* Experience assessing, analyzing and resolving complicated issues and distilling that complexity into simple and concise concepts

* Experience working with Health Organizations

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.