Job Description

PRIMARY OBJECTIVE
 
To perform customer checkout transactions as required for daily sales and to ensure a positive shopping experience for customers.
 
NATURE AND SCOPE

Primary emphasis in this position is on following front end checkout procedures in all transactions, maintaining positive customer relations and expedient processing of all orders. The position requires on-going customer interaction, providing prompt, courteous and accurate service.  This position requires on going social skills/verbal interaction, register/scanner operation, reading, light lifting, and standing.  Position functions and work hours may vary according to business needs.  Daily assignments and work direction is provided by the Customer Service Manager or person in charge.
 
ESSENTIAL POSITION FUNCTIONS

Assist customers and ensure proper service levels and courtesy from all associates

Greet and thank customers
Answer or refer questions and respond to customer requests as needed
Bring customers to location of item
Perform price checks
Respond to customer assistance needs/calls promptly
Direct customer problems to management as appropriate
Monitor and ensure prompt, courteous, and accurate customer relations

Functional Requirements

Frequent:               Physical – lifting/carrying up to 50 lbs., equipment operation (scanner, register, check approval machine, coupon machine, intercom), reaching, standing and turning
Mental – judgment/decision making, social skills/verbal interaction, memorization, reading, writing and math
  Occasional:         Physical – lifting/carrying over 50 lbs., equipment operation
                                 (calculator)  squatting, stooping/bending and walking

Perform product scanning and processing of customer order in an accurate, efficient and prompt manner 

Ensure minimal waiting time to each customer
Account for all products in and under the cart before beginning customer order.
Ask for coupons before beginning an order and codes coupons accurately
Scan each item so it is properly identified by the register system
Obtain prices for items not identified by the register system and completes scan error forms for discrepancies
Has working knowledge of most frequent product codes and new items
Use care in handling of products
Utilize proper etiquette for intercom calls
Follow policy and procedures when handling tobacco, alcohol and lottery transactions

Functional Requirements

Frequent:               Physical – lifting/carrying to 50 lbs., equipment operation (scanner, register, check approval machine, coupon machine, intercom), reaching and standing, turning
Mental – judgment/decision making, social skills/verbal interaction,
memorization, reading, writing, math
Occasional:           Physical – lifting/carrying over 50 lbs., equipment operation (calculator),
squatting, stooping/bending, walking

Ensure properly handling of all forms of tender and coupons

Count and enter cash into register system
Enter credit and debit card transactions into register system
Enter electronic transactions (food stamps) into the register system
Verify information on check, enter and appropriately utilize check verification system and tender check into register system
Ensure coupons are valid, enter to correct department
Maintain clean, neat and organized till and work area

Functional Requirements

Frequent:               Physical – equipment operation (register, check verification machine, coupon machine), standing and turning
Mental – judgment/decision making, social skills/verbal interaction, memorization, reading, writing and math
Occasional:           Physical – equipment operation (calculator)

Ensure accurate handling of all voids, returns, refunds and exchanges

Follow store return, refund and exchange policies
Complete refund forms and record on register log
Handle transaction in a courteous and efficient manner
Call for shop back of perishable product as required

Functional Requirements

Frequent:               Physical – equipment operation (register, check verification machine, coupon machine), standing and turning
Mental – judgment/decision making, social skills/verbal interaction, memorization, reading, writing and math
Occasional:           Physical – equipment operation (calculator)

Follow front end safety and security procedures

Use appropriate scanning techniques and ergonomic methods
Know and understand store emergency procedures
Apply security tape as needed for proof of purchase
Notify appropriate personnel in case of theft or shoplifting
 
Functional Requirements

Frequent:               Mental – judgment/decision making
Occasional:           Mental – memorization, social skills/verbal interaction

Assist with front end maintenance and cleaning

Clear floor and carts, cleans and stocks registers, fills bag stations, assembles tote boxes, performs shop back
Straighten and fill product at check stands as directed

Functional Requirements

Frequent:               Physical – lifting/carrying to 50 lbs., pushing/pulling to 10 force pounds, equipment operation (shopping cart, flat bed), squatting, stooping and bending
                                    Mental – judgment/decision making and memorization
 
 Follow all store and department policies and procedures

 Functional Requirements

Frequent:               Mental – judgment/decision making, social skills/verbal interaction,
                              memorization, reading and writing
 

Perform other duties as assigned or delegated

 
Note:   *Within each essential functional requirement, “Frequent” represents approximately 15% of
 the work shift or at least ten repetitions per work shift.  “Occasional” represents approximately less than 15% of the work shift or fewer than 10 repetitions per work shift
 
*Management retains the discretion to add or to change the position functions at any time.
 
*Position functions may vary by store location