PURPOSE:
The purpose of this position is to provide prompt, efficient, and friendly customer service in addition to shopping for and ringing up online orders.
JOB RESPONSIBILITIES AND ACCOUNTABILITIES:
Provide the best experience for our online shopping customers
Ensure quality selection of product
Execute on delivery times and order accuracy
Follow department safety and sanitation programs for selection, transportation and delivery
Observe standards and procedures regarding store security and confidentiality
Effective communication with other departments and store staff
Provide comparable products for substitution
Prepare orders for delivery by ringing up and bagging orders in an efficient and effective manner
Checking expiration dates throughout the store during slow periods
Functional Requirement:
Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (intercom, telephone, scanner, register, scale, shopping cart)
Mental: judgment/decision making, social skills/verbal interaction, memorization, reading, writing, & math
Maintaining a positive presence on the sales floor
Greet, Offer, & Thank all customers
Assist customers by bringing them to the location of product
Ensure the aisles are clear of debris at all times
JOB COMPETENCIES AND REQUIREMENTS:
Attention to detail
Checking product for the highest quality
Properly scans and bags product
Accurate shopping of customer orders
Communication skills
Ability to Greet, Offer, & Thank all customers
Effectively communicate with other departments and store staff
Ability to receive feedback and implement processes for improvement
Ability to follow directions from the Supervisor
Time management skills
Ability to complete assigned tasks without direct supervision in a timely manner
Ability to prioritize tasks based on customer and business needs
*Must be able to work a variety of shifts; including nights, weekends, & holidays.
Eden Prairie, MN
SUPERVALU INC., together with its subsidiaries, operates as a grocery wholesaler and retailer in the United States and internationally. It operates through two segments, Wholesale and Retail. The Wholesale segment engages in the wholesale distribution of various food and non-food products to independent retail customers, such as single and multiple grocery store operators, regional chains, and the military. It also provides professional services, such as pass-through programs; and various services comprising retail store support, advertising, couponing, e-commerce, network and data hosting, training and certifications classes, and administrative back-office solutions. The Retail segment operates retail stores that provide groceries and various additional products that include general merchandise, home, health and beauty care, and pharmacy products. It provides its products under the Cub Foods, Shoppers Food & Pharmacy, and Hornbacher’s names, as well as 1 Rainbow stores. The company’s stores offer a range of branded and private-label products comprising perishable and nonperishable grocery products.
As of February 24, 2018, it operated a network of 3,437 stores, including 3,323 wholesale primary stores; and 114 retail grocery stores. The company was founded in 1871 and is headquartered in Eden Prairie, Minnesota. As of October 22, 2018, SUPERVALU INC. operates as a subsidiary of United Natural Foods, Inc.