Job Description

Posting Date Dec 29, 2020
Job Number 20201519
Job Category Property Leadership
Location TownePlace Suites Auburn, 1117 S College St, Auburn, Alabama, United States VIEW ON MAP
Brand TownePlace Suites
Schedule Full-Time
Relocation? Y
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, McNeill Hotel Company. The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

The General Manager manages all aspects of the department including but not limited to - guest relations, reservation management, staffing, training, record keeping, and payroll in accordance with hotel policies and procedures keeping with the expectation and policies of the company.

General Manager Essential Duties and Responsibilities:

The General Manager manages and monitors activities of all employees in the Front Office, Housekeeping, and Food & Beverage departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed

Maintains a professional and high-quality service-oriented environment.

Uses problem-solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise

The General Manager assures all social media and brand-based reviews are responded to promptly.

Informs all staff of daily activities, group, and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate

Responsible for scheduling within labor standard guidelines

Responsible for managing operating expenses and purchasing for all operations departments

Responsible for monthly and weekly revenue/expense forecasting

The General Manager participates in preparing annual revenue and expense budgets

Hire, train, and develop team members; use progressive discipline as needed

Profit & Loss analysis, reconciliation, and reporting

Responsible for Sales and Revenue strategies; working closely with sales teams

Weekly/Monthly communication processes to corporate staff and owners

Supervise upsell program at the front office and work as part of the yield management team to maximize revenue for the hotel

The General Manager works closely with all departments to improve guest services and foster cross-departmental communication

Monitor performance of departments by consistently completing room and public area inspections

Coordinates daily activities with the hotel management team

Holds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture

Works closely with all departments to ensure proper key controls and safety measures are maintained at all times

The General Manager adheres to bank records, account receivables/payables, and other procedures to ensure accurate and timely collections

Follows company policies and procedures at all times

Other duties as assigned by supervisor or management.

Job Requirements

Education/Experience:

High School Diploma or GED equivalent. A minimum of 2 years- experience in team management or supervisory experience.

Skills:

Customer service

Interpersonal skills

Attention to detail

Time management

Ability to monitor staff activities and accomplishment of tasks

Adaptability

Proficient communication

Technical capacity

Decision making

Ability to read, write, and speak the English language

Working Conditions:

The General Manager will be required to work nights, weekends, and holidays

Will be required to work in a fast-paced environment

This company is an equal opportunity employer.

frnch1