Job Description

Job Description

Job Summary: The IT Implementations Senior Manager is part of a high-performing team responsible for the infrastructure of LKQ including 2000 remote locations worldwide, 3 corporate Data Centers in North America and 30 Data Centers in Europe. The IT Implementations Senior Manager is responsible for all aspects of Infrastructure engineering including project planning and implementation, problem-solving and configuration efforts for large and/or complex projects with an emphasis on operational excellence and continuous improvement of infrastructure engineering related processes and procedures.

Requirements

Essential Job Duties:

* Provide leadership, direction and mentoring to local, remote and international team members. This includes short and long-term goals, performance evaluations, and professional development.
* Plan implementation activities and ensure successful delivery of IT infrastructure projects.
* Define and track metrics and KPIs related to project delivery and operational handoffs.
* Identify and manage CAPEX and OPEX budget line items related to Implementations projects.
* Ensure seamless service transition to Operations teams.
* Partner with Architecture team in the design of cost-effective solutions to drive growth and stability while improving the security and compliance of LKQ's IT infrastructure.
* Proactively identify process and technological improvement opportunities.
* Set long term strategy for Implementations team in alignment with company business goals.
* Review SLAs, SOWs, contracts with 3rd party Professional Services Teams.
* Manage partnership with App Dev and Business Teams for UAT and Business Requirement Validation of Infrastructure Projects.
* Draft and implement training programs for multiple teams to ensure ability to support newly implemented technologies.
* Work closely with Procurement, Vendor Management and Project teams to ensure resources are aligned with project deliverables.
* Drive and enforce hardware and software standardization in conjunction with owners and stakeholders.
* Coordinate and assign projects/tasks amongst team members.
* Engage in activities as required, such as developing build documents, testing configurations and patches, and planning deployments.
* Participate in after business hours' operational maintenance activities and deployments.
* Implement short and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
* Manage upgrades, system changes and disaster recovery situations.
* Other duties as assigned.

Education & Experience:

* 10 years IT management or leadership experience.
* 10 years enterprise experience in IT infrastructure.
* Bachelor's degree in Computer Science or related field or equivalent experience.
* 5 years of experience managing datacenter infrastructure.
* 3 years of experience working with globally diverse teams.
* 5 years of experience managing critical system implementations and projects.

Knowledge/Skill/Abilities

* Ability to effectively communicate across all levels within an organization.
* Ability to manage a team and projects in a fast-paced environment, managing workload prioritization to deliver high quality work products in time with minimal direction.
* Demonstrated collaboration skills with the ability to handle conflict and to work with a global team.
* High sense of urgency.
* Advanced ITIL and PMP knowledge, certifications are a plus.
* Experience and knowledge of CAPEX and OPEX budgeting and management.
* Previous hands on experience with storage, compute and/or network systems as an engineer.
* Proficiency in MS Office Suite, Visio, MS Project or other project management tools.
* Knowledge of Microsoft Active Directory.
* Virtualization skills (VMware, Citrix, Red Hat).
* Knowledge of SAN/storage technologies, NetApp arrays and Cisco MDS preferred.
* Knowledge of Cisco Routers and Switches, firewalls and load balancing.
* Ability to travel up to 35% of the time

Position Type

Full-time