Job Description

DESCRIPTION

As a Collections Analyst, you will support Amazons strategic customers by identifying and resolving billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivatedsomeone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

This role will sit in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

Primary responsibilities:
Manage a high volume portfolio of customer receivables and work to maximize Amazons cash flow by solving customer payment issues
Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR
Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations
Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers
Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information
Understand the pain points of customers and solve our customers problems
Educate customers on self-service tools and implement best practices to streamline their procure to pay processes
Implement processes that make it easy for customers to pay Amazon
Aid in the improvement of processes, procedures with internal support teams
Providing prompt, efficient, detailed, customer-oriented service to customers
Escalating when appropriate to direct manager and/or senior leaders
Keeping detailed notes, task creation and reminders in our collections tools
Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement

BASIC QUALIFICATIONS

Bachelor's Degree in Finance, Business or Information Systems
1+ years of experience in the areas of finance, business management and/or sales operations
1+ years of business to business collections experience

PREFERRED QUALIFICATIONS

Knowledge of AWS services and cloud computing
Demonstrated Excel skills
Experience working with big data analysis and/or financial data
Experience working effectively across internal and external organizations.
Strong verbal and written communications skills
Excellent organizational and time-management skills
Experience using Tableau or other BI tools

Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation