Job Description

Position Description

Support Ally Bank in the handling and disposition of all customer accounts relating to dormancy and escheatment as well as the analysis and operational work relating to balance and customer retention. Monitor all queues related to the department and ensure all cases are handled timely and accurately. Assist with research needed to resolve outstanding issues. Candidate will participate in adhoc projects involving data analysis and forecasting. Candidate will also be responsible for direct customer contact and customer follow up. To be successful, the candidate must have a good knowledge of deposit banking and/or escheatment practices as well as have strong written, verbal and data analysis skills.

Job Responsibilities

* Monitor and process dormancy letters and communications and ensure account status is properly maintained
* Requesting and preparing files for all stages of escheatment cycles
* Maintaining strict timelines according to state due dates
* Ability to work with and communicate to third party vendor, Deposit Operations teams and Accounting Department
* Complete account closures as needed
* Complete detailed research on outstanding official checks
* Maintain and reconcile file of unidentified funds and Holder Reimbursement requests
* Direct customer contact and outreach to avoid escheatment
* Assist in managing vendor performance and ensuring quality and accuracy of the vendor's work
* Produce and maintain escheatment metrics, reporting and scorecard
* Assist in identification of process improvements
* Assist with external unclaimed property/escheatment audits and internal department audits
* All other duties as assigned

Qualifications

* College degree preferred or equivalent related experience.
* Experience working in banking or financial services with knowledge of dormancy and escheatment processes
* Strong data analysis and research skills
* Exceptional customer service skills; provide high touch, white glove service
* Experience working with third party vendors
* Knowledge of Microsoft suite of products required. Strong excel and/or Access skills desired
* Ability to multi-task and to effectively process diverse workloads concurrently

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

Ally Bank is a direct bank in the U.S. that offers a straightforward approach to banking with no minimum deposit required to open an account, no monthly maintenance fees and 24/7 live customer care. A subsidiary of Ally Financial Inc. and member FDIC, the bank offers online savings, interest checking, money market accounts, certificates, and IRA Plans and products. Ally Bank has been named "Best Online Bank" for five of the past seven years by MONEY Magazine.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: benefits to help you plan for the near and long term including an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy and fertility support as well as benefits that help you take care of your family -- parental and caregiver leave, back-up child and adult/elder day care program and child-care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.