Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Summary





The Digital Capability Owner works within the Digital/Capabilities Delivery team to support definition, development, commercialization and management of new capabilities. The digital capability owner serves as a product owner working directly with agile delivery teams to bring new capabilities to life and support existing capabilities. This position also works with product managers and conducts research and analysis of acquisition, engagement & servicing methods and tactics, marketing practices, features and technologies, prepares business cases and presentations for key internal stakeholders, coordinates the capabilities development process, and performs business level testing and supports implementation activities.

Job Description

Essential Job Functions

Strategy & Go to Market Approach: Works closely with cross functional stakeholders to define a long term Digital/Account Center capabilities roadmap, identify new features, and ensure that delivery of the capability is timely, of the highest quality and in line with cost targets; Consults with business partners to understand current and future business needs requiring multi-platform solutions; Integrates data analytics, capability metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of capabilities initiatives.

Capability Management: Translates the roadmap to a prioritized workable capability backlog by negotiating and defining the translation of business requirements into MVP and feature sets; Accountable to manage, refine, and order the backlog in collaboration with the Development Team in order to maximize the value of the capability delivered; Works with the Development Team and Scrum Master to choose and optimize the techniques used to refine and represent capability backlog Items; Accountable to ensure Backlog Items (stories and features) and their Acceptance Criteria are understood by the Development Team; Serves as the single voice of business direction for what the Development Team can select to work on; Participates in Sprint Planning events, establishing capability priority and vision, collaborating with the Development Team to define the Sprint Goal, and negotiating trade-offs where necessary; Participates in Scrum Team Sprint Retrospectives to focus on successes and opportunities for continuous improvement;

Capability Partnership: Accepts Backlog Items as they are completed by the Development Team; With the Development Team and Scrum Master, holds each other accountable to the agreements everyone has made, including Working Agreements, Definition of Done, Definition of Ready, and objectives for the Sprint; Ensures other Capability Owners in and out of the Scrum teams understand dependencies & risks associated with features to facilitate Program-wide prioritization and sequencing; Works with the Capability Manager and other Agile Capability Owners to refine and assign business value to Features; Ensures the Backlog is visible, transparent, and clear to all; Participates in Sprint Review meetings, demonstrates the capability increment (with the Development Team), elicits feedback from stakeholders; Regularly engages with stakeholders to understand their needs, evaluates value received from delivered functionality, elicits feedback and support, and communicates plans for the capability; Facilitates interactions between stakeholders and the Development Team and with the Scrum Master and Development Team, identify, communicate, and escalate risks and issues; Serves as the expert on the market for the product, including product uses, key stakeholders, marketplace changes and pressures, and upcoming opportunities; Influences the UX design to ensure that a mobile first, omni-channel, and card member first experience is created and executed; Partners with legal, compliance, privacy, security and other internal teams to ensure compliance with all regulatory standards; Serves as the single point of contact between business sponsors/stakeholders and agile team during a project and in the demand cycles; Responsible for communication of release notes with a focus on value delivered for Alliance, brands, and cardmembers, Project (30 days post release) metrics reporting and communication for value delivery, and business impacts from production issues to management and stakeholders.

Capability Innovation: Conducts market research and analysis of Acquisition & Account Center capabilities features and technologies, participates in the creation of business cases and presentations for key internal stakeholders, participates in the capabilities development process, and performs business testing during technical implementations. Works with technology partners to ensure the capabilities are stable, operational and meets service level agreements and partners with technology teams on potential improvements if gaps are realized.

Business Relationships: Demonstrates professional written and oral communication skills, including the ability to influence stakeholders with diverse points of view at all levels across the organization. Effectively communicates with peers, leaders, and outside constituents in a clear and concise manner. Proven track record of delivery and new capabilities and/or product feature creation. Demonstrated ability to manage tight delivery timelines and calmness under pressure

Partner/Vendor Management and Support: Serves as a first line of defense or point of contact with vendors and partners in the context of ongoing support for capabilities management and delivery

Reports to: Sr. Manager Digital Capabilities

Working Conditions/ Physical Requirements: Normal office environment, some travel may be required.

Direct Reports: none

Minimum Qualifications:

Three or more years with Agile, Scrum, Product Management, Product Owner, Software delivery

Preferred Qualifications:

Bachelors Degree in Information Technology, Business, or Marketing

Five or more years experience working in retail, financial services, payments, e/m-commerce, online and mobile platforms. Agile development techniques and continuous integration philosophies and practices. Working with 3rd party vendors and oversight of 3rd party vendor integration products. Familiarity with the business services and offerings associated with ADS is a plus. 2-3 years of supervisory experience is a plus.

Education:

Bachelors Degree

Certifications:



Work Experience

Three or more years



Skills

Agile Methodology, Credit Card Industry, Credit Card Payments, Customer Relationship Management (CRM), Digital Project, Loyalty Cards, Mobile Development, Product Management, Project Management, Scrum Methodology, Software Delivery



Alliance Data Card Services

Alliance Datas card services business develops market-leading private label, co-brand, and commercial credit card programs for many of the world's most recognizable brands. Through our branded credit programs, we help build more profitable relationships between our partners and their cardmembers, and drive lasting loyalty.

Using the industrys most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Datas card services business has been helping partners increase sales and provide greater value to their cardmembers since 1986. We are proud to be part of the Alliance Data enterprise (NYSE: ADS), a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio. To learn more, visit KnowMoreSellMore.com, follow us on Twitter @Know_SellMore, and connect with us on LinkedIn at Alliance Data Card Services.

* Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
* All job offers are contingent upon successful completion of credit and background checks.
* Alliance Data is an Equal Opportunity Employer.
* Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
* Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
* Alliance Data participates in E-Verify.
* Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
* Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@alliancedata.com.

To learn more, visit www.KnowMoreSellMore.com/careers

Job Family:

Marketing

Job Type:
Regular