Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

JOB DESCRIPTION:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.

Abbotts life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. Were empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbotts diagnostics instruments, providing lab results for millions of people.

Our location in Richmond, VA currently has an opportunity for a Client Services Representative. The Client Services Team plays a critical role in shaping Aleres image with its customers, vendors, and business partners. Alere imparts the importance of that role, by selecting Client Services Representatives who are committed to: knowledgeable, responsive, helpful and courteous interactions with every caller. A Client Services Representative handles inbound customer service, and supply order calls, as well as responds to customer emails.

WHAT YOULL DO

* Demonstrated outstanding service orientation with clear verbal and written communications
* Willingness to answer phones, research questions and document all customer interactions
* Flexibility to operation in several systems platforms and balance tasks throughout the work day
* Ability to multitask in handling customers on various reporting platforms and email queues
* Fostering a customer service culture that strives for 100% customer satisfaction

EDUCATION AND EXPERIENCE YOULL BRING

Required

* High School degree
* Ability to work between the hours of 8AM to 8 PM Monday to Friday

Preferred

* Four-year degree from an accredited college or university is preferred
* Call center experience strongly preferred

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

* Training and career development, with onboarding programs for new employees and tuition assistance
* Financial security through competitive compensation, incentives and retirement plans
* Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
* Paid time off
* 401(k) retirement savings with a generous company match
* The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

JOB FAMILY:

Customer Service

DIVISION:

ARDx Abbott Rapid Diagnostics

LOCATION:

United States > Richmond : 9201 Arboretum Parkway

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf