Job Description

Job Description
At Omnicare, compassion is at the center of everything we do.

As you support Omnicare, a CVS Health company, we will support you by offering all the tools and resources you need in a collaborative team based environment. Our goal is to ensure you are able to provide top tier service and resolution for our patient accounts.

As an Accounts Receivable Specialist, you will be responsible for monitoring the receivables on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. The Accounts Receivable Specialist position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions, concerns, or past due balances. The position is currently work from home that will be reevaluated later.

In addition, the Accounts Receivable Specialist will:
- Serve as customer support for long term care residents,
responsible parties and facilities.
- Collect information and verify account specific billing,
insurance and coding.
- Update and document customer accounts designated in
work campaign.
- Verify accuracy of existing account standing and
progress accounts accordingly.
- Conduct outbound/inbound calls to reconcile account issues and collect
outstanding account balances.
-Ensure compliance through strict adherence to federal
and state laws, as well as company policy.
- Payment processing and post follow-up.
- Participate in corporate campaign strategies to further
leadership led initiatives.
-Ask for payment on past due balances in a call center environment that has productivity, quality, and cash goals

The selective candidates will have strong written and verbal communication and have the ability to work independently. Candidates must have internet access and sufficient workspace that allows for privacy and enough room for two monitors and a laptop

**Training class begins February 8, 2021. You must be available to work with no time off for the first 6 weeks to be available for training**

**Applicants must be located in the Phoenix, AZ or the Cincinnati, OH area**

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications
Experience in customer service environment
- Experience using Microsoft Office, specifically Outlook,
Word and Excel
- Technical proficiency in working in multiple systems and
softwares simultaneously

Preferred Qualifications
- Knowledge of Medicare/Medicaid
- Experience in negotiating payment arrangements
- Receivables or collections experience preferably in a
healthcare setting
- Bachelors Degree

Education
- Verifiable High School Diploma or GED

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.