Job Description

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

JOB OVERVIEW:

The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:

* Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)

* Supporting the achievement of productivity (KPI: Value for customer & enhanced margin)

* Contributing to service transformation and business growth (KPI: Further profitable service revenue)

EXPERIENCE/ QUALIFICATIONS:

The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.

* Preferred - 2 years of industry work experience

* Has developed specialized skills or is multi-skilled through job-related training

* Completes a variety of atypical assignments

* May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions

* Completes work with a limited degree of supervision

* Acts as an informal resource for colleagues with less experience

* May lead a team in the performance of a variety of tasks that are generally routine

* May have specialized external certification (technical roles)

PRIMARY RESPONSIBILITIES:

* Implement the print procurement and management strategies developed in partnership with the client, ensuring the production of the most cost effective product is achieved

* Manage print projects from concept through delivery to market, and develop production strategies to decrease cost and increase efficiency and quality

* Act as primary source for advice for all print production needs of the client business units

* Print purchasing

* Manage stock and budget levels

* Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements

* Manage print production on behalf of the customer

* Deliver agreed SLA measures for customer and Xerox

* Maintain customer satisfaction/ resolve queries

* Support functions to re-engineer process improvements

* Collate relevant management information as specified

* Develop and manage relevant client relationships

* Build and maintain external supplier relationships

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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