Personal Shopper Lead
Posted on: 2 Jan 2021
Clio, MI
Job Description
At SpartanNash, we deliver what our guests want, when they want it fast and friendly. We take pride in service excellence and enjoy providing a great customer experience. There are many retail employers, but not all offer a place where you can learn, grow and thrive. Thats why SpartanNash is a cut above the rest.
Location:
710 S. Mill - Clio, Michigan 48420-1491
Job Description:
To be responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders picked, properly bagged and stored(refrigerator/freezer as needed), and in place for pick-up in a timely manner.
* Responsible to lead the eCommerce process for receiving customers online orders and picking up or delegating orders
* Review customer comments/special instructions, as applicable, to ensure product selected matches customers request; follow up on issues as necessary (i.e., product substitution etc.)
* Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed)
* Report customer issues, shorts, overages, damages to store management immediately
* Provide training, guidance and feedback to team to ensure standards, department procedures, and customer service expectations are being met
* Responsible to provide focused and effective customer service. Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.
Heres what youll need:
* Strong written and verbal communication
* Strong organization and prioritization
* Make decisions
* Problem solving skills
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally. The associate is frequently required to sit/stand/walk. May be required to travel. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is frequently exposed to outside weather conditions. The employee will be exposed to refrigerated/freezer coolers on a frequent basis. The noise level in the work environment is usually low to moderate.
We are not able to sponsor work visas for this position.
SpartanNash is a certified Military-Friendly employer. Veterans are encouraged to apply!
We are not able to sponsor work visas for this position.
SpartanNash is proud to take care of the people who take care of our business through our robust and competitive Total Rewards benefits package. Learn more here.
SpartanNash is an Equal Opportunity Employer who celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.
SpartanNash
Byron Center, MI
SpartanNash (SPTN) is a Fortune 400 company and the sixth largest food distributor in the United States. We also are a leading distributor of grocery products to U.S military commissaries.
Headquartered in Grand Rapids, Mich., SpartanNash has corporate offices in Minneapolis, Indianapolis and Norfolk, Va. We currently operate more than 155 corporate-owned retail stores in nine states and distribute to more than 2,100 independent locations throughout the country.
Our retail banners include Dan’s Supermarket, D&W Fresh Market, Econofoods, Family Fare, Family Fresh Market, Forest Hills Foods, Fresh City Market, Martin’s Super Markets, No Frills, SunMart, Supermercado Nuestra Familia, ValuLand and VG’s.
We operate 11 wholesale distribution centers and seven military DCs. Our military operations also serve the District of Columbia, Europe, Cuba, Puerto Rico, Bahrain, Djibouti and Egypt.
SpartanNash also offers premier fresh produce distribution and fresh food processing through our Caito Foods Fresh Kitchen and Fresh Cut operations, and BRT’s managed freight business specializes in dry and refrigerated freight services for produce and perishable goods.
Our vision is to be a best-in-class business that feels local, where relationships matter. We are guided by our core values of customer focus, innovation, patriotism, teamwork, respect, integrity, accountability and celebration and fun. The key to our success is our family of nearly 19,000 associates, who put our customers, consumers, communities and their co-workers first, each and every day.
Giving back is part of our commitment. In 2017, we donated 5.4 million pounds of food to help fight hunger and collaborated with community partners around the country to advance education and vital services. We also supported the communities we serve through our corporate giving initiatives and volunteered thousands of hours with our community partners.
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IndustrySales/Retail
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No. of Employees11,950
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Website
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Jobs Posted1449
