Leave Administration Specialist - Remote position
Posted on: 2 Jan 2021
Tampa, FL
Job Description
Job Description
Leave Administration Specialist (HRSC Support III Admin) - Remote position
Basic Purpose:
Serves as the Tier II contact point for the Human Resources Service Center (HRSC), answering inquiries about the Quest Diagnostics Leave of Absence programs. Will resolve issues related to all absence benefits offered to employees with a limited degree of technical oversight. Will manage the standard/routine transactional processes in compliance with federal, state and/or local laws regarding Family and Medical Leave, ADA, state disability and group STD/LTD plans.
Job Responsibilities:
Provide customer service support and meet the day-to-day Leave of Absence administrative needs of employees.
Work collaboratively with Absence COE, HR Business Partners (HRBP), Payroll and/or other HR functional areas to resolve more complex inquiries or issues.
Demonstrate current knowledge of policies, guidelines and employment laws across all regions and functions.
Ensure that employee leave status is reflected accurately in Quest systems throughout the life of a leave.
Provide support to supervisors and managers in evaluating applicable protocols when employees do not adhere to local call out procedures.
Utilize expertise in leave processes to evaluate supervisor and manager requests for job replacement or termination options.
Work with supervisors and managers to coordinate (early) return to work from leave of absence.
Track and follow up on return to work with restrictions and limitations to assess progress.
Track and analyze incidents related to workers compensation.
Supports payroll and the business in providing required information to state agencies for statutory disability and family leave programs.
Facilitate communication between employees, management, and other HR functions as appropriate.
Communicate clearly and concisely with callers while educating them on leave concepts and necessary next steps.
Collaborate with third party administrators, vendors, and Legal as needed.
Demonstrate respect, sensitivity and understanding for the caller's circumstance while maintaining professionalism at all times.
Provide innovative ideas that can support the ongoing growth of the Leave Department
Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations.
Ability to establish rapport with all levels of employees and must have the ability to work in a fast pace environment.
Resolve issues and perform key processes as dictated by the established HRSC Service Level Agreements.
Take a broad perspective to problems and spot new, less obvious solutions.
Identifies key issues and patterns from inquiries and data.
Escalate key trends and issues to the Sr. Leave of Absence Specialist and HRSC Benefits Manager.
Maintain privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and procedures
Job Requirements:
Education Preferred:
Bachelors Degree or equivalent experience preferred
Work Experience:
Minimum 4 years of previous experience working with leave administration.
Strong understanding of applicable state and federal regulations associated with Short Term Disability, Family Medical Leave Act (FMLA), leave as an accommodation under the Americans with Disabilities Act (ADA), Personal Leave of Absence, or Workers Compensation and/or other state leave and disability programs.
2+ years HR Shared Service Center experience preferred
Other:
Detail-oriented and highly organized
Excellent written and verbal communication skills
Effective time management and organizational skills
Familiarity with HR systems, such as HRIS, HR Reporting, Case Management, etc.
Proficiency with Microsoft Office products, especially Excel
Ability to prioritize, problem solve and apply critical thinking skills
Ability to effectively meet customer needs, and take responsibility for customer satisfaction
Ability to follow established procedures in a timely, accurate manner
Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
Ability to work in a fast-paced, team environment and under pressure of deadlines
Excellent collaboration, teamwork and interpersonal skills
Fluency in English, bilingual a plus
Competencies:
Customer Focus
Action-Oriented
Analytical
Conflict Management
Listening
Priority Setting
Organizing
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
