Automotive Warranty Administrator Tech
Posted on: 1 Jan 2021
Grand Prairie, TX
Job Description
Job Description
$21 - $23/ HR
Job Summary:
Investigates customer inquiries about merchandise or warranties by performing the following duties
Essential Job Duties:
Be familiar with ATK internal Policies, values, and ATK Quality Policy
Be aware of his/her process/sub process and know related procedures
Provide quality customer service according to product support procedure (P0583001)
Maintain performance indicators in acceptable levels
Answer all calls promptly and courteously
Assisting customers on the telephone with any inquiry they may have regarding technical or warranty concerns they may have
Provide technical service to customers, dealers, and field technicians for the products and services sold by ATK North America
Primarily diagnose, troubleshoot, and recommend field repairs regarding "internal engine" failures
Under minimal supervision, provide technical support to the ATK customer base on a variety of automotive related repairs, by use of telephone, internet, email, and written communication consistent with the objectives and policies set forth by the department.
Notifies customer and designated personnel of findings, adjustments, and recommendations such as denied or approved warranty, payment of a claim, credit of customer's account, or adjustment of customer's bills
Recommends to management improvements in product, packaging, shipment methods, service, or billing methods and procedures to prevent future complaints of similar nature
Contact customers as a follow up to ensure customer satisfaction, as required
Keys information into computer to obtain computerized records
Maintain a safe and clean work environment (5S Program)
Be familiar with ATK's Code of Safe Work Practices.
Requirements
Education & Experience: GED, 2 years Automotive Technical School and 5 years automotive repair experience; or 10 plus years automotive repair experience. Must be familiar with diagnostic and repairs of internal combustion engines.
Knowledge/Skills/Abilities: Computer skills, ability to communicate effectively with customers, ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Essential Physical Demands/Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Position Type
Full-time
LKQ Corporation
Chicago, IL
LKQ Corporation is an American provider of alternative and specialty parts to repair and accessorize automobiles and other vehicles. LKQ has operations in North America, Europe and Taiwan. LKQ offers its customers a broad range of replacement systems, components, equipment and parts to repair and accessorize automobiles, trucks, and recreational and performance vehicles. As of 2018, it was #300 on the Fortune 500 list. In March of 2017, Dominick P. Zarcone was selected to become the new President and Chief Executive Office.
LKQ was initially formed in 1998 through the combination of a number of wholesale recycled products businesses located in Florida, Michigan, Ohio and Wisconsin. We subsequently expanded through internal development and over 220 acquisitions of aftermarket, recycled, refurbished, and remanufactured product suppliers and manufacturers; self service retail businesses; and specialty vehicle aftermarket equipment and accessories suppliers. Our most significant acquisitions include:
• 2007 acquisition of Keystone Automotive Industries, Inc., which, at the time of acquisition, was the leading domestic distributor of aftermarket products, including collision replacement products, paint products, refurbished steel bumpers, bumper covers and alloy wheels.
• 2011 acquisition of Euro Car Parts Holdings Limited ("ECP"), a vehicle mechanical aftermarket parts distribution company operating in the United Kingdom. This acquisition allowed us to expand our operations into the European automotive aftermarket business.
• 2013 acquisition of Sator Beheer B.V. ("Sator"), a vehicle mechanical aftermarket parts distribution company based in the Netherlands, with operations in the Netherlands, Belgium and Northern France. This acquisition allowed us to further expand our geographic presence into continental Europe.
• 2014 acquisition of Keystone Specialty, which expanded our product offering and increased our addressable market to include specialty vehicle aftermarket equipment and accessories.
• On December 22, 2015, LKQ announced that it has signed a definitive agreement to acquire the holding company of Rhiag-Inter Auto Parts Italia
• S.p.A (“Rhiag”), a leading pan-European business-to-business distributor of aftermarket spare parts for passenger cars and commercial vehicles. Rhiag has operations in Italy, Czech Republic, Switzerland, Hungary, Romania, Ukraine, Bulgaria, Slovakia, Poland and Spain. The transaction is expected to be completed in the first half of 2016 and is subject to customary closing conditions and necessary regulatory approvals.
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IndustryAutomotive
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No. of Employees45,500
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Website
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Jobs Posted10485
