Job Description

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of a technology-driven world. We are grounded in the belief that “improving the work is the work” as we drive to create simple, easy, and fast solutions for our customers. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, and mitigates risk. 

ETO provides opportunities for you to own your career growth through Diversity, Equity, and Inclusion, Women in Technology, and Workforce of the Future initiatives that allow you to network across the organization, volunteer in our community, and build your technical and soft skills. Together we are building a culture that values diversity and creates a space of belonging for all our team members. We believe that investing in your success is an investment in our customers and our business. Our people are what sets us apart and make us great.

Zions Bancorporation is currently accepting applications for a Enterprise Fraud Operations Manager  in West Valley City, UT or Houston, Texas.

The ideal candidate for the position will have the skills and experience necessary to:

Manage the Enterprise Fraud Operations Department, both onshore and offshore teams.
Lead teams that are accountable for the design, development, implementation and monitoring of technology, transaction and operational fraud detection strategies, policies and procedures.
Partner with the enterprise information management division and key cross functional groups to execute these strategies.
Provide insight and expertise on fraud aversion, prevention and detection techniques and industry best practices.
Provide fraud risk governance and reporting to Senior and Executive Management.
Ensure compliance with related federal regulations.
Be responsible for management of evaluating cross channel fraud risk, industry interfaces, alert and case management.
Manage risk analysis, trending, and reporting functions for effective loss management and optimal system parameters.
Manage the activities of the fraud team to administer corporate programs and federal regulations and to provide fraud mitigation services to all business units.
Lead, mentor, and develop a team of managers, analysts and other exempt level staff.
Oversee fraud and risk management projects.
Be responsible to hire, fire, and complete performance appraisals of the staff.
Be responsible for the department's budget.
Sr level will be responsible to partner with management and affiliates on various projects and initiatives and for strategic goals and initiatives.
Perform other duties as assigned.

Qualifications

Requires a Bachelor's degree in Business Administration, Criminal Justice, Risk Management or a related field and 6+ years of bank fraud prevention, bank operations, risk management, compliance, electronic and security systems, processes and procedures or other directly related experience. Management experience required.
A combination of education and experience may meet qualifications.
Requires expert knowledge of fraud prevention techniques, risk management, criminal/fraud investigation, risk assessment, security prevention strategies and case management and banking operations.
Advanced working knowledge of regulations, FACTA, Bank Security Act and Anti-Money Laundering requirements,
Working knowledge of various fraud prevention and AML software tools and systems.
Advanced knowledge of compliance policies/procedures, state and federal laws and regulations.
Must have strong customer service, problem resolution, communication skills, both verbal and written.
Solid analytical skills.
Ability to interact effectively at management and various social levels across diverse cultures.
Effective management, leadership, organizational and planning skills. Ability to handle difficult or sensitive situations.
Manage team members in the design and development of programs and procedures.