Job Description

How you'll help us Keep Climbing (overview & key responsibilities)

Provide support and complete service functions for our customers with a focus on STAR Elite agencies. Professionally interact with customers to perform modifications, payments, and provide written communication. Monitor and resolve any potential customer issues balancing customer satisfaction and the financial impact to Delta Vacations.  Delta Vacations is one of the largest travel wholesalers in the United States and is a wholly owned subsidiary of Delta Air Lines.   

This is a full time position that allows you to work from home including virtual training.  The starting wage is $13.00 per hour, with ongoing career and compensation advancement opportunities. In addition, we are proud to offer a competitive benefit package which includes medical, dental, vision coverage options. Other benefits include 401K, paid vacation, paid holidays and personal time off. In partnership with Delta Air Lines, we also offer air travel benefits and low-cost vacation opportunities

Elite Service Associates connect with customers via phone and assist with the following:

·       Commendable and priority handling of inbound service calls.

·       Communicate applicable information to customers regarding DLV Inc.'s products, services, policies and procedures.

·       Listen actively to identify customer needs in conjunction with offering excellent customer service. Coordinate with appropriate individuals from other departments to troubleshoot and resolve customer related issues. 

At Delta Vacations, we strive to provide you with the tools and resources necessary to be successful in your job, and with the support and work environment that leads to a positive and enjoyable work life.  Successful candidates will participate in virtual training for up to 7 weeks which includes instruction, observation, exams and performance measures. The new hire training will be Monday through Friday 8:30am – 5:00pm CST.  After, training you will work in your permanent shift which may evenings and weekends.  It may be necessary, given the business need, to work over-time, as needed.  When you work from home, an appropriate set-up including a quiet place and high speed internet is required.

What you need to succeed (minimum qualifications)

·       Be at least 18 years of age.

·       High School diploma, GED or High School Equivalency, and must be authorized to work in the United States.

·       Computer skills and comfort with navigating web-based and airline-specific software applications, email, and internet searches.

·       Must live in a location with dedicated high speed Internet with connection speeds of 10 MBPS upload and 25 MBPS download.

·       Ability to multi-task duties as well as the ability to understand multiple products

·       Demonstrate clear, pleasant, courteous, good verbal and written communication using appropriate grammar, tone, and pronunciation. 

·       Proven reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.

·       Successfully pass a pre-employment background check and drug test.

·       Embraces diverse people, thinking and styles.

·       Consistently makes safety and security, of self and others, the priority.

What will give you a competitive edge (preferred qualifications)

One year of experience working in customer service, call engagement center setting,and/or travel industry preferred.