Job Description

Job Description

Look for more than answers.
Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences, and require sensitivity, tact and a clear dedication to service. Its about providing clarity and hope.

As a Senior Project Manager, you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.

This position will lead a variety of medium projects and teams to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.
The Quest Management System (QMS) is Quest Diagnostics approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:

* Management approach & governance
* Breakthrough management and Hoshin planning
* Customer insights and solutions development
* Process management
* Continuous improvement
* Project management
* Change management
* Quest Diagnostics follows a 5-step approach to project management consistent with that of the world reknown Project Management Institute (PMI): Initiate Plan Execute Monitor Close.

Job Responsibilities

* Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects

* Leads projects through issues, roadblocks, and problems
* Acts as a change agent to drive teams toward success
* Guides team members to perform through issues and constraints
* Owns projects
* Owns the timeline, budget, resource constraints, and deliverables / results
* Shifts between the big picture and the small-but-crucial details
* Is prepared to roll up their sleeves and work through detailed issues
* Manages projects
* Ensures all appropriate tools are completed and used effectively (e.g., charter, gantt chart, status updates)

* Actively communicates with project sponsors and stakeholders
* Establishes regular points of communication
* Manages sponsor and stakeholders expectations
* Delivers the expected results
* Performs root cause analysis on project shortfalls and takes corrective action as necessary
* Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety of projects
* Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability

Qualifications/ Job Requirements

* Demonstrated experience leading projects from initiation to completion (4 to 6 years experience)
* Demonstrated experience facilitating discussions or workshops
* Demonstrated ability to develop strong relationships with others
* Demonstrated experience leading changes
* Demonstrated ability to influence business leaders
* Demonstrated data analysis skills
* Some experience in continuous improvement
* Some experience with process management
* Basic knowledge of VOC tools
* General knowledge of Hoshin and breakthrough planning
* Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
* Ability to handle multiple projects simultaneously
* Skilled in Microsoft Word, Excel, Powerpoint, and Project

Additional Duties

* Participation in Communities of Practice
* Leading of QMS training classes
* Documentation of business processes
* Completion of required continued learning

Education

* Bachelor's degree required
* Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired
* Provided Training and Certifications (to be completed within 6 months of entering into the role)
* QMS Core Practitioner Training (internally provided) which includes:
* Customer Insights training
* Process Management training
* Continuous Improvement
* Project Management training
* Change Management training
* Other (e.g., Influencing without Authority, Vertical and Horizontal Logic, Writing Business Cases)
* QMS Project Management Certification (internally administered)

Other

* 0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)
* Some evening work hours may be required, depending on project needs

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.