Job Description

Manager Regulatory, Audit & Controls

Estimated Travel Percentage (%): None

Relocation Provided: No

Position Summary

In this challenging and dynamic role, you will manage regulatory and audit requests and drive continuous improvement initiatives within the Customer Experience team.

Organizational Structure

This position will report to the Head of Customer Experience, Closed Block Service Center (CBSC) and will manage a team of Business Analysts. CBSC is a business unit of AIG Life and Retirement responsible for the administration of more than half of AIGs in-force insurance portfolio. This position is within the Operations team.

Performance Objectives

* Support the successful management and fulfillment of regulatory and audit requests services for a life and annuity administrator responsible for ~4.5 million contracts.
* Liaise with legal, regulatory, operations and IT on audit and exam responses and business requirements to ensure accuracy and compliance
* Manage departmental reporting and prepare professional decks for SLT
* Develop plan and manage corrective action and control projects
* Identify opportunities and drive continuous improvement initiatives to enhance controls environment and improve customer experience
* Uphold and reinforce a culture of risk and compliance

Performance Objectives

The ideal candidate will have a minimum of 5-10 years of experience in insurance operations with a focus on audits and/or customer experience. The individual is skilled in process design, project management and has proven abilities in problem solving. Bring your skills and varied background to this exciting team!

What we are looking for:

* BA/BS degree required/MBA Preferred
* Expert in Microsoft Office programs (including Word, Outlook, PowerPoint and Excel)
* Strong organizational and interpersonal skills
* Strong analytical & reporting skills
* Excellent project management skills with a strong attention to details
* Effective communication (verbal and written), organizational and inter-personal skills
* Accountable, dependable and motivated
* Adept at multi-tasking and ability to work under tight (and, at times, competing) deadlines
* People management experience
* Ability to work under a team environment and provide team support
* Highly detail oriented with the ability to succeed in a fast paced environment with shifting deadlines and priorities
* Compliance, regulatory exam and audit experience
* Continuous improvement mindset and experience with process improvement
* Knowledge of Life & Annuity products/systems a plus

What our employees like most about working for AIG

* We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation.
* Our Giving Back policy is at the core of our daily operations and guides our future progress. Dont believe us? We put our money where our mouth is! AIG, will give you up to 16 hours a year paid time off to volunteer in the community.
* Our people are our most important asset therefore we provide a generous benefits plan and competitive pay. Benefit package includes:
* Paid Time Off (AIG recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24! 9 paid holidays per calendar year.
* A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus AIG automatically contributes an additional 3% in to your 401K regardless of if you enroll or not.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

Functional Area:

CP - Compliance

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company