Job Description

Supervisor, Account Resolution

Scottsdale, AZ

Move is currently seeking a Supervisor, Account Resolution!

We value our team! Our team members are well-supported and well-trained ensuring you receive

what is necessary to help you excel in your role. We care deeply about helping our customers solve

their problems.

We are currently seeking a FULL-TIME detail-oriented professional with a strong commitment to

his/her career and exhibits patience, adaptability, flexibility, empathy and respect. The ideal

candidate will have a passion for people and their work with an Accounts Receivable/Collections

background.

Duties and Responsibilities:

Oversee, monitor, develop, coach and guide staff

Daily assignment of new cases to team

Frequently monitor collectors calls to assure quality and accuracy of communication

Establish weekly one on one meetings with each team member assess performance, provide meaningful feedback and listen to team members concerns

Analyze critical team performance reporting including tracking of calls and emails sent, timeliness of addressing accounts, ensuring priority and/or exclusion notes are being

followed appropriately

Identifying problem accounts and determining resolution

Investigate, review and develop solutions to resolve escalated customer account

irregularities and inquiries

Ensures and maintains the integrity of customer relationships

Where applicable, create tasks to have invoices adjusted or payments (or credits) applied

Frequently review aging and applicable reporting to ensure timely suspension or

cancellation of accounts are taking place

Bi-weekly preparation of commentary for collectors aged accounts to review with Manager

Propose/draft recommendations to establish appropriate performance metrics to increase

team efficiency

Calculate team incentives

Partner with internal teams for coaching opportunities to maintain interdepartmental

collaboration

Performance evaluations

Meet with internal and/or external contacts to gather business requirements, when

necessary and continue through implementation for functional validation

Ad-hoc reporting

Special projects

The above statements are intended to describe the general nature and level of work being

performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties

and skills.

Education, Skills and Experience:

Bachelors degree or 5+ years of progressive Accounts Receivable/Collections experience

Experience managing a team of 5 or more staff

Highly articulate and professional in written, video and oral communication

Strong interpersonal skills and willingness to adapt to change

Intermediate Excel skills

High aptitude and tolerance for engaging with potentially dissatisfied clients

Possess core values to engage customers with the highest level of respect and integrity

Must have working knowledge in various computer applications; i.e. Google Docs, Gmail,

Google Calendar, Google Chrome, Salesforce.com

about realtor.com

Atrealtor.com, we believe that everyone deserves a home of their own. Were a community of nearly 2,000 employees that work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, were there to lend a helping hand. Every month, 70 million people trust us with their journey home by visiting our site and mobile apps, and wed love to have you join our team to help.

Weve got great offices across Canada and the US and lots of sweet jobs to choose from, so were hoping youll join us on our journey to make home buying and selling easier, and more rewarding for everyone.

Lets make a difference, together. For Real.

LI-JMS1

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets