Job Description

Join a team recognized for leadership, innovation and diversity

The future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isnt just about developing cool things. Thats why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?

Honeywell Intelligrated is a $2 Billion global business and part of Honeywell Safety and Productivity Solutions (SPS), a $6.5 billion strategic business group of Honeywell. Honeywell Intelligrated designs, manufactures, integrates and installs complete material handling automation solutions, including conveyor, IntelliSort sortation, Alvey palletizers, Honeywell Robotics, automated storage and retrieval systems, and voice- and light-directed picking technologies all managed by advanced machine controls and our best-in-class Momentum warehouse execution system. By drawing on an ever-expanding portfolio and deep industry expertise, we provide best-fit, scalable solutions to help businesses optimize and manage their entire fulfillment processes, from receiving to shipping and everything in between.

The Connected Distribution Center from Honeywell Intelligrated is designed to help companies make the digital transformation from manual to automated processes and keep up with the rapidly escalating pace of modern commerce demands. Through the seamless integration of sensors, controls, automation and labor, were providing the real-time business intelligence to help our customers make informed business decisions, ensure worker safety, and maximize equipment uptime and lifecycles.

From concept and integration to industry-leading lifecycle support services, Honeywell Intelligrated is committed to our customers successes delivering sustained distribution and fulfillment productivity and continual performance improvements through increased flexibility, efficiency and accuracy. We back every project with 24X7 multilingual technical support and access to lifecycle support services through a network of national, regional and local service centers.

The customer experience is derived from every interaction with Honeywell employees, services and systems. Our Customer Experience Excellence team directly affects the customer through the life cycle of our Intelligrated business Bid, Award, Installation, Operations and After Market support. We need to that every function puts the customer in the center of all we do. You will identify ways to improve the customer experience and act as a change agent to drive changes globally across the business. You will act as a change agent and look for ways to improve processes affecting our customers. Apply your business acumen and address customer needs in today's dynamic global economy.
Lead team efforts to solve complex problems for the customer.

JOB REQUIREMENTS

Drive improved Customer Experience through the life cycle of our Intelligrated business:

o Engagement, Bids, Installation, Operations Support, Technical Support, AM Support

Work cross functionally to drive Insights and Improvement actions via Customer KPIs

Partner with the Global Customer Experience team to leverage best in class technology and operating system(s)

Solid understanding of Project Management and Operations

Proven track record of building and excelling at Customer Engagement Success

YOU MUST HAVE

High School Diploma

10+ years of Commercial Experience (Sales, Marketing, Operations, Commercial Excellence, Customer Support experience)

Minimum 5+ years leadership experience in Projects Based Business

WE VALUE

Bachelors Degree

Excellent organization & project management skills

An ability to direct, lead, and motivate others

A strong understanding of business drivers

An ability to manage complex situations

Experience with Oracle, Customer Portals, Excel, integrated reporting systems

Demonstrated ability to drive change, globally

Strong bias for action and results driven - ability to implement process rigor through organizations

Strong relationship building/interpersonal skills

Excellent communication skills (written & oral) - Ability to quickly adapt to differing leadership styles

Additional Information

* JOB ID: HRD110991
* Category: Customer Experience
* Location: 7901 Innovation Way,Mason,Ohio,45040,United States
* Exempt
*
Business Services

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.