Job Description

Company Summary

Taking care of our customers, our communities and each other. Thats the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

1

Job Description Summary

This position is a key champion of Travelers learning culture and is responsible for providing strategic leadership and direction for the Claim University organization comprised of a diverse and agile group responsible for designing, developing and delivering leading-edge learning solutions, operational oversight of the Claim U facility, and use of the facility as a marketing showplace for employees, customers, distribution partners, and investors. Also responsible for the development of comprehensive learning strategies across Travelers in partnership with all lines of business, which includes a high level of focus on creating distance learning and virtual training organizational capabilities, collaborating with other learning teams on learning innovation & best practices, as well as the design and delivery of classroom curriculum to meet the technical and leadership demands of our employees, vendors and partners.

Primary Job Duties & Responsibilities

* In partnership with Claim and other senior leaders, develop comprehensive, national Claim and enterprise learning strategies, programs and curriculum for employee development and technical training, including establishment and execution of a vision for continual learning, upskilling and reskilling.
* Assess and develop short and long term planning strategies and initiatives to drive the successful operation of a world class training facility that optimizes student learning and showcases the facility for employees, customers, distribution partners and investors.
* Act in partnership with the Claim and business partners to design, develop and execute training strategies in support of business objectives.
* Stay abreast of state of the art, progressive learning and training trends to anticipate, respond to and manage opportunities including oversight of strategic learning partnerships; continually drives learnings innovation within Claim and across the enterprise.
* Understand the changing environment, including the dynamics of a diverse workforce and develop learning solutions to best prepare employees to meet the changing customer needs.
* Leverage learning and development best practices and associated technology, data and analytics to drive consistent application of training standards to achieve business outcomes.
* Responsible for direct management, leadership and guidance for Claim University personnel.
* Ensure the most cost effective and efficient design and delivery of Claim learning programs.
* Fully leverage the Claim University facility's potential as a competitive advantage for both Claim and the Enterprise.

Minimum Qualifications

* Bachelors degree or equivalent work experience required.
* Minimum of 8 years training experience required.
* Minimum of 5 years experience managing others required.
* Comprehensive knowledge of Adult Learning required.

Education, Work Experience, & Knowledge

* 10+ years work experience preferred.
* 6+ years management experience preferred.
* 6 years Insurance Experience preferred.
* 2-4 years agile work leadership preferred.
* Training and/or facilities/operations management experience desirable.
* Comprehensive knowledge of all aspects of the Claim organization preferred.
* Comprehensive Property Casualty insurance knowledge and experience.
* Successful implementation and leadership of an agile work team (not necessarily a specific model; e.g., SAFE; but fluent in the mindset, values, and principles of agility.
* Experience leading Line of Business teams, as well as Functional teams

Job Specific Technical Skills & Competencies

* Demonstrated senior and team leadership skills; e.g.,
* Models the way
* Inspires a shared vision
* Challenges the process
* Enables others to act
* Encourages the heart
* Familiarity and experience with the mindset, values, and principles of agility.
* Collaborative partnership orientation.
* Demonstrated commitment to diversity and inclusion at the core of strong talent management practices.
* Strategic thinker
* Flexibility
* Change Agent
* Drives results

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.