Job Description

Overview:

The primary responsibilities of this position are to provide support to the MCCS operational areas, Citi, and outsource Partners in areas related to agent access, entitlements, and tools, in order to ensure that agents are equipped to perform all job functions in support of customers. This position will act as a SME in all areas related to this and will also ensure that access to tools and entitlements is granted and maintained in a controlled manner as a preventative to abuse, risk, and financial loss for the company. Perform other duties as assigned.

Essential Functions:

* Act as a SME with regards to Citi credit entitlements and defined credit roles, access issue resolution, as well as provide support in non-credit areas with topics related to job codes, role, dependencies, access, etc.

* Support Corporate and Citi audit initiatives related to access and control, including the SOX (Sarbanes Oxley), EERS (Citi Enterprise Entitlements Review System) review, and any other compliance/control reviews where support is needed.

* Perform in liaison role with Citi, Systems Security team, Operations, Audit & Compliance, MTech, L&L, and other areas, in order to fulfill support obligations.

* Support and represent operational areas in needs for job code/access creation, modification.

* Act as approver for PeopleTrak access and Active Directory requests.

* Ensure cross-functional access, when granted, is appropriate.

* Coordinate and control access granting process related to non-desktop agent tools, such as: MaRK, CSU, Oracle, Vantiv, Innovis, TH, FMS, FDW, etc.

* Oversee hiring, access, and termination support processes for outsource partners.

* Support, coordinate, and partner as needed with MCCS operational leaders, outsource partners, offshore support team, etc., to support footprint changes and expansion as it relates to support of MCCS operations.

* Create, promote, and maintain an environment that is rich in executional effectiveness.

* Assign responsibilities, evaluate performance of team, and develop high performing team members in accordance with the organizations policies and applicable laws.

* Partner effectively with internal and external team members to accomplish goals.

* Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

* Bachelors degree (B.A. or B.S.) from a four-year college or university, or one to two years related experience and/or training, or equivalent combination of education and experience is required.

* MCCS operational experience a plus.

* Strong Proficiency in Microsoft Excel, and PowerPoint is required.

* Familiarity with job codes and their role, AIMS, and HR processes a plus.

Communication Skills:

* Excellent verbal and written communication skills required.

Reasoning Ability:

* Must be able to work independently with minimal supervision.

Physical Demands:

* This position involves extended periods of sitting and the extensive use of computer and the office equipment.

* May involve stooping, kneeling, or crouching.

* Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

* Must be able to define problems, collect data, establish facts, and draw valid conclusions.

* Must be able to multitask, prioritize assignments and responsibilities, and meet assigned deadlines.

* Must have proven leadership abilities and the ability to develop others.

* Excellent partnership and collaboration skills required.

* Must be able to create and work in a strong team environment.

* Strong focus and attention to detail required.

* Strong analytical skills required.

* Must be logical, dependable and organized.

Work Hours:

* Ability to work a flexible schedule based on department and store/company needs.

This job overview is not all inclusive. In addition, Macys, Inc. reserves the right to amend this job overview at any time. Macys is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macys, Inc. including Macys and Bloomingdales will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.