Job Description

Job Description
Company: FedEx Logistics
Job Title: Trade Advisory Manager, Trade Solutions
Job Requisition Number: RC301544
Time Type: Full Time
Job Type: Regular
Primary Job Posting Location:
3742 Tyndale Drive
Memphis, Tennessee 38125
United States

Posting Date: 2021-01-11
Job Posting End Date: 2021-01-29

To plan, manage and lead operations to ensure high levels of service in providing Trade Solutions services. Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members. Manages all other necessary activities, which provide optimum service to customers.

* Leads and directs the response to customer requests for services, including providing pricing, calculating associated costs, and reaching customer agreement with standards of work.
* Responsible for the execution of company and organization strategy provided by leadership in areas of responsibility.
* Establishes team and individual goals on quality and productivity.
* Provides support for and participates in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support.
* Responsible for the hiring, training, motivating and development of team members.
* Implements effective business tactics and strategies to ensure the operations produce quality services to customers and deliver on the Purple Promise.
* Maintain contact with customers (internal and external) and make appropriate adjustments to team member work and update customer agreements with regards to conditions affecting the service level agreement.
* Satisfy emerging customers and market needs by promoting and implementing new Trade Solution services.
* Participates in sales opportunities related to products of Trade Solutions, including the presenting of Trade Solutions products and drafting customer proposals.
* Work with sales, leadership and legal to prepare and negotiate contracts with clients including pricing, deliverables and scheduling.
* Encourage team members to participate in company-wide initiatives to support the PSP Philosophy People Service Profit.
* Develops and delivers Trade Solutions product presentations, as well as marketing materials and support to highlight service offerings.
* Travels as required to customer and company locations, on an as needed basis.
* Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfaction.
* Conducts meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedures
* Maintains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelines.
* Minimize potential liabilities to our customers and FedEx Trade Networks by ensuring that all financial and regulatory activities are performed within time constraints.
* Identifies training requirements and trains, coaches, and counsels team members.
* Performs other or additional duties as assigned

4-Year degree preferred / equivalent in business experience. A minimum of five (5) years of in the field/ industry required. A minimum of three (3) years in a leadership role required. Current Customs Brokers License required. Knowledge of Duty Drawback, Reconciliation, Post Summary Claims, and general trade consulting required. Ability to travel as required. Strong knowledge of MS Office Applications (Outlook, Word, Power Point, Excel) required. Strong presentation skills. Strong basic management, human relations and communication (written and verbal) skills. Organizational Skills. Inter-personal skills. Problem solving Skills. Ability to handle high volume, time sensitive work. Detail oriented.

Work Location:Open Domicile

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster.pdf) and Spanish (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) before proceeding with your job application. Click here to read the Right to Work Notice available in English (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster.pdf) and Spanish (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster_ES.pdf). Additional information about the E-Verify program can also be found at www.uscis.gov.

Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department.

Import Notice to All Applicants: FedEx Logistics is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about Equal Employment Opportunity is the Law.

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.