Job Description

Help shape the future of healthcare - join our McKesson Scottsdale team today!

At McKesson, we work with health care organizations of all types to strengthen the health of their business, helping them control costs, develop efficiencies and improve quality. We build essential connections that make health care smarter, creating intelligent networks that expand access, reduce waste, and bring people and information closer together. We supply the industry with the resources, support and technology it needs to create new standards and a world of better health.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.

United by our ICARE values, McKesson's 78,000 employees work together every day to make better care possible for patients around the globe. Every single McKesson employee contributes to our mission. Your expertise, drive and passion can help us improve everything we touch, from providers to payers to pharmacies. Youll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that is vital to us all. Join our team of leaders to begin a rewarding career!

Working for McKesson comes with a robust menu of benefits and perks to fit all needs. As an employee of our company, you can expect things such as

* Full suite of health, dental and vision plan options. With a hire date of February 15th, health benefits will begin on March 1st!

* 16 days of PTO

* 12 paid holidays

* Retirement savings plan

* Company matched 401K

* Parental leave for Moms and Dads

* Wellness resources and rewards, such as gift cards, rebates, medical premium discounts and fitness tracking devices

* Onsite fitness center, open 24/7

* Classroom and on-the-job training to help you operate at your best

* Career growth opportunities

* Commuter benefits plans

Current Need

Our Medical-Surgical team is growing! We are looking for experienced and self-driven Customer Support Representatives to join our newest team and begin training on February 15th. As a Customer Support Representatives, you'll be a key member of our Scottsdale, Arizona team providing excellent care for our customers and sales representatives. To support customers across the United States, our operating hours are 8am 8pm Arizona time. Shifts are 8 hours per day with work schedules to be determined by business needs.

Our customer support teams are currently working from home. McKesson continues to provide ongoing updates for all employees regarding a safe return to the workplace in 2021. While we wait to safely integrate our staff back to working on site, let us share a little bit about our newly updated Scottsdale, AZ campus. This employee-centric live, work and play atmosphere with a twist offers a 24/7 fitness center and wellness rooms! In addition, there is also a full scale caf and a large indoor spaced called The Park where you can work, relax and collaborate. Youll be surrounded by great employees and resources to nurture your strengths in your new role and beyond!

Compensation

$16.00hr

Position Summary

Our customer support professionals work directly with the buyers for pharmacies, hospitals, healthcare organizations and patients as well as company sales representatives. As the point of contact for queries and resolutions, this team manages customer relationships for McKesson's Medical Surgical business unit. Each team member provides customer services relating to sales, sales promotions, installations and communications, while ensuring a seamless turnaround in problem resolution is maintained and customer claims, product orders and complaints are resolved effectively and in accordance with consumer laws. He or she may also answer questions and provide prompt information related to potential concerns. In addition, the support specialist team assists in developing organization-wide initiatives to proactively inform and educate customers.

Key Responsibilities

* Manage inbound order-taking calls/order entry and perform basic cross-selling duties. (Place orders and educate customers of the basic products and services available to them. Work with a sense of urgency and organization to ensure correct order is placed in accordance with distribution center deadlines.)

* Research and process credits to customers for stocked returns, damages and other issues.

* Follow correct procedures and compliance guidelines, such as hazardous materials, cold chain compliance and pedigree, to determine and document accurate reasons for credits, issue customer credits, and organize the logistics of returned product, effectively communicating with customer and sales throughout the process)

* Respond to basic customer inquiries regarding products, pricing and basic back order reports in a timely and professional manner

* Provide customers requested documents (MSDS, catalogs, invoices, PODs) and samples

* Managing customer and product data within the system. Communicating with cross-functional departments in order to coordinate customer service

Minimum Requirements

1+ year relevant experience

Critical Skills

* 1+ years experience providing customer support and resolution by phone

* Intermediate proficiency with Microsoft Outlook and Excel

Additional Skills:

* Experience using Customer Service technologies including JD Edwards, Cisco, case management, or Supply Manager preferred

* Professional communication; strong written and verbal communication skills and ability to interact with internal/external customers including vendors, sales reps, and co-workers

* Strong medical and pharmaceutical knowledge a plus.

* General knowledge of customer service processes and procedures

* Energetic self-starter with attention to detail who can be resourceful with issue resolution.

* Able to effectively work in a team environment collaborating and ensuring open communication to achieve timely completion of all assigned tasks.

* Able to prioritize and multi-task in order to meet various deadlines and customer expectations.

* Strong problem-solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve basic customers problems/questions in a timely manner.

* Basic working knowledge of Microsoft Office (Including Word, Excel & Outlook), internet explorer, and working knowledge of social media preferred (i.e. Google, Chatter, etc.). Ability to work with spreadsheets including copy/paste, data entry, edit, sort, and basic formatting.

* Keyboarding abilities at a medium proficiency level

* Successfully meet all performance standards/objectives of the role

* All other duties as deemed necessary including, but not limited to, phone support and special projects.

Education

High School diploma or equivalent

Physical Requirements

Traditional office requirements. Large percent of time performing computer-based work is required.

Must be authorized to work in the US. Sponsorship is not available for this position.

Career Level: B2

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!