Job Description

Description:

Metrics Data Analyst position reports to the IT Service Management Team and will partner closely with leaders and stakeholders within the Enterprise Communications Services organization by providing reliable metrics through reporting and management dashboards used for decision-making, operational management, Key Performance Indicator (KPI) reviews and identifying opportunities for improvement.

Responsibilities
* Candidates should have a passion for quality and data accuracy and experience collaborating with stakeholders from all levels of the organization.
* Assists with data analysis to improve operations including uncovering anomalies and performing research of other forms of key operational data.
* Creates ad-hoc extracts and reports using various tools to meet both internal needs and external requests of the daily operations.
* Working familiarity with tools like Excel, SharePoint, Service Now and SQL
* Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
* Strong written and verbal communication skills with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences
* Ability to analyze business needs and workflow processes
* Produce accurate and standardized reporting with key insights to communicate operational performance to IT leadership team
* Provide ongoing support and enhancement of ITSM and Performance Metrics by driving alignment with Industry standards and best practices
* Develop and maintain dashboards and on-demand reporting to IT leadership team
* Collaborate with functional service areas within IT (Network Mgmt, Unified Communications, Service Desk, etc.) to develop dashboards, publish recurring status reports, analyze data, and explore how to better support stakeholders
* Support the ITSM team through communication and follow up with operational managers and members of the resource management team to ensure high quality reporting of ticket and time reporting information
* Prepare presentations for senior-management that appropriately communicates data-driven results to executives
* Monitor the queues and meet mission related SLAs
* Demonstrated proficiency at consolidating data from numerous sources to create presentations for all levels of management and other stakeholders
* Working knowledge of ITSM/ITIL frameworks
* Strong analytical problem solving, priority setting, facilitation, and collaboration skills
* Demonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals & objectives
* Excellent understanding of document control, update processes and tool
* Develop and implement Splunk advanced queries, dashboards, and reports.

* Coordinate with Enterprise Splunk Infrastructure team in the collection of data sources as required.

* Participate in special projects as required .

Requirements:
* A minimum of 5 years' experience working in IT service environment, preferably in a metric development
* ITIL Foundation certification (v3 or higher).
* Strong written and verbal communication
* Mentoring and team building expertise

The likely salary range for this position is $84,000 - $126,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

T elecommuting Options:
Telecommuting Not Allowed

Work Location:
USA CO Colorado Springs

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.nnGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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