Job Description

Job Description

Description
Medical Call Center AdventHealth Medical Group West Florida

Location Address: 12470 Telecom Drive Suite 100, Tampa, Florida 33637

Top Reasons to Work at AdventHealth Medical Group West Florida

Rollover PDO with service year increases in accrual

Comprehensive benefits package; including tuition reimbursement and matching 403b plan

Patient facing positions receiving company paid initial sets of scrubs

Company Discount programs

Growing Organization

Work Hours/Shift:

Full Time

You Will Be Responsible For:

* Accepts flexibility of schedule to meet program needs.

* Resources are provided to maintain efficiency in patient work-up flow and triage responsibilities.

* Must have medical knowledge as it relates to patient coordination of care with the Physician.

* Must communicate information to patients and families and other providers and service representatives.

* Demonstrates care for one another by working all areas, open to change, sensitive to department needs, effectively participates in conflict resolution/problem solving.

* Collaborates with physician offices to monitors utilization of resources to deliver quality of care in a safe, efficient and cost-effective manner

* Demonstrates knowledge and compliance of AdventHealth Medical Group guidelines and regulatory requirements provided upon job entry.

* Improves positive patient satisfaction outcomes by assuring that all quality measures are met in regard to our patients experience.

* Prevents casual overtime at all times and completes work in a timely manner.

* Maintains accurate legible documentation of patient medications and messages, sample meds, and pharmacy documentation.

* Keeps current with new technology and necessary software updates.

* Schedule follow-up appointment using AdventHealth Systems for patients without a Primary Care Physician according to discharge instructions.

* Provide any feedback to Quality Control Director.

Qualifications
What You Will Need:

Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Practical knowledge and experience in working with practice management software systems with the ability to direct workflow in order to optimize operations.

Proficient with computer programs: Email, PowerPoint, Excel, Word, Microsoft Outlook, EMR and Call Center Software.

Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.

Ability to communicate effectively with unit and administrative personnel, physicians, a variety of other hospital and group staff.

Ability to deal with data that is of a sensitive and confidential nature.

Ability to work independently and in a team environment.

Displays professional interaction with all levels of internal and external patients/customers as demonstrated by work history and interview process.

Exceptional customer services skills with a focus on service recovery techniques with good verbal and written communication skills.

Knowledge of insurance verification and plans.

Ability to integrate the knowledge of teaching principles and techniques in order to provide education to patients and their families related to care referrals and insurance plans.

Possess a high level of organizational skills and effective time management to prioritize and adjust workflow according to changing needs.

Ability to function in demanding and emergency situations.

Ability to adapt to change.

Knowledge of EHR systems.

Minimum of 3 years previous customer service experience.

Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.

High School Graduate or Equivalent.

Minimum of 1-3 years experience in a clinical setting.

Minimum of 1-3 years experience in a customer service.

Job Summary:

The Medical Call Center Representative should work seamlessly with: patients, healthcare teams and resource providers in the Hospital, Physician Offices and other Medical Facilities. The Medical Call Center Representative is responsible for answering phones in a timely and professional manner while scheduling patients with physician offices via incoming and outbound calls. The representative should have a high level of customer service focused on creating an excellent patient experience. The representative should provide operational support in the delivery of patient care all while in a call center setting. The representative is responsible for assisting with daily call center operations including but not limited to billing, invoicing, scheduling, sending cases, updating and managing patient medication lists, medication refill requests, referrals, tracking of procedures, reporting and insurance verification via workflow designated.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.