Job Description

DESCRIPTION

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything customers want to buy online. By giving customers more of what customers want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.

The Registration and Compliance Ops (RCO) organization is currently hiring Seller Onboarding Associates. The primary responsibility of the Seller Registration & Onboarding Associate is to provide assistance to Amazon Sellers, as part of their registration and onboarding process onto the Amazon store. The Seller Onboarding Associate acts as the primary interface, collecting the required information and documentation and conducting the relevant verification so the Seller can complete registration and begin selling on Amazon. The Seller Onboarding Associate will be required to interact directly with Amazon Sellers through a live session. This role plays a critical part in making Amazon the safest and most trusted place on Earth by giving honest entrepreneurs a safe, convenient on-boarding experience, while deterring the ill-intentioned.

To be successful in this role you should possess the following skills
Demonstrated passion for delivering world class customer service, maintaining a positive and professional manner.
Clear and effective oral and written communication, with the ability to transition easily from communicating in both French and English fluently where required.
An ability and willingness to effectively deal with real time challenging situations.
Demonstrated excellent time-management and prioritization skills, with minimal supervision.
Demonstrated experience in adhering to policies, processes and procedures and proactively flagging any impediments to you providing effective and timely assistance to our customers.
An ability to build strong working relationships, as this role will require you to liaise with Compliance Operations and / or Seller Support functions to effectively and efficiently resolve Seller queries.
An ability to use data to make high-judgement decisions for our business and our customers.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues where required.
Ensures compliance with process and procedures whilst meeting quality and performance metrics.
Identifies Seller and Associate success barriers, provides solutions, and drives change through business improvement ideas.
Contributes to a positive work environment and proactively aids other teammates with difficult cases as needed.

6 month contract position with Amazon and may be extended based on the business requirements

BASIC QUALIFICATIONS

Language: Fluency in French and English is required.
Prior experience working within a customer service /contact center environment (voice process) is highly desirable.
Demonstrated desire to expand skills into new areas.
Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Google Chrome.
Business acumen in areas of e-commerce and retail is advantageous.
Ability to follow specific detailed process steps.
Process improvement awareness and experience.
Strong prioritization and time management skills, with a high degree of flexibility & comfortable dealing with ambiguous situation.
Ability to embrace constant change with flexibility and good grace.
Demonstrates appropriate sense of urgency and adaptability in response to changing business needs.
Demonstrates effective communication, composure, and professional attitude.

PREFERRED QUALIFICATIONS

Language: Fluency in French and English is required.
Prior experience working within a customer service /contact center environment (voice process) is highly desirable.
Demonstrated desire to expand skills into new areas.
Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Google Chrome.
Business acumen in areas of e-commerce and retail is advantageous.
Ability to follow specific detailed process steps.
Process improvement awareness and experience.
Strong prioritization and time management skills, with a high degree of flexibility & comfortable dealing with ambiguous situation.
Ability to embrace constant change with flexibility and good grace.
Demonstrates appropriate sense of urgency and adaptability in response to changing business needs.
Demonstrates effective communication, composure, and professional attitude.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, we request you to visit https://www.amazon.jobs/en/disability/us.