Job Description

Location: Morton Hospital

Posted Date: 12/2/2020

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

POSITION SUMMARY:

Reporting directly to the Administrative Director of Radiology, directs and manages daily technical operations of department. Supervises technical and various support personnel. Technical areas include Diagnostic Radiology, Computed Tomography, Mammography, Special Procedures, MRI and Ultrasound. The Operations Manager will provided leadership to and collaborate with the various Section Heads. The supervisors of the above areas will report to the Operations Manager. This individual will participate in the development of departmental policies and procedures and assure that departmental operations are in compliance with established Medical Center and regulatory standards. This position will have shared financial responsibilities with the various Section Heads.

This individual must maintain critical thinking skills for conflict resolution, service line issues, and statistical data interpretation. Must be able to collaborate and effectively communicate with physicians, department staff and other health care professionals.

KEY RESPONSIBILITIES:

Supervises:

* Section Heads, staff technologists, and technologist aides.

Works collaboratively with:

* All department leadership, physicians and staff.

Relationships:

* Patients, family, visitors, staff, physicians, vendors and service personnel.

Authority:

* Has the authority to implement policy and procedure changes, performance evaluations, make scheduling changes for patients and personnel.
* Has the authority to recruit, coach, and discipline and discharge employees in cooperation with Administrative Director and Human Resources.
* Has the authority to develop and implement staff schedules to meet the needs of the department within existing fiscal constraints.
* Has the authority and responsibility for assisting in directing and supervising the activities and functions of the department.

Responsibilities/Essential Functions:

* Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards."
* Select, develop, and evaluate technical staff in each area of responsibility in cooperation with Section Head positions.
* Direct development and enforcement of departmental policies and procedures.
* Assures compliance with regulatory agencies (JCAHO, DPH, NRC, MWRA, etc.)
* Assist in the development of institution wide policies and the maintenance of records and controls for areas of responsibility.
* Assures employees meet all orientation and competency standards as appropriate for position.
* Participates in regularly scheduled departmental meetings.
* Assists with development and justification of annual budget and maintaining positive variances.
* Maintain and report statistical data regarding service volume trends.
* Oversees and authorizes departmental payroll, clinical employee evaluations, and schedules.
* Oversee and authorize purchasing activities within the contraints of the budget.
* Communicates effectively with other hospital departments.
* Assists the administrative director with the preparation of reports for all areas of responsibility.
* Chairs meetings and directs projects within the department.
* Complete on-going performance improvement for all operational activities of the department.
* Develop skills of all staff personnel.
* Propose mechanisms for cost reduction in salaries and wages, supplies and other major expense areas.
* Evaluate new products and equipment for use within the department. Recommend purchases and justify as appropriate
* Provide oversite to equipment replacement and construction projects, working effectively with technology vendors, architects and contractors.
* In collaboration with the Section Heads, develop appropriate work schedules of technologists and support staff and maintain those schedules on the Radiology Shared Drive.
* Understands the corporate goals and objectives and helps develop a departmental plan, in conjunction with the administrative director, complete wiht long and short term goals.
* Assures corporate and department fiscal, operational and quality information is effectively communicated to department staff.
* Demonstrates the ability to perform multiple tasks as required.
* Supports and facilitates the process of providing information to the administrative director and team members.
* Demonstrates proficient and economic use of supplies, communication equipment, technical equipment and computer technologies.
* Assists team members in grounding efforts in the objectives of the organization (services that are free from error, efficient, connected to the customer and well planned).
* Instill a "culture of safety".
* Allocates resources to sustain or achieve quality services.
* Promotes leadership, teamwork and professionalism within the organization by action and example.
* Develops interdisciplinary relationships that foster effective planning, teamwork, mutual respect, collaboration and integration of services with other departments and physicians for coordinated provision of services and support of patient care.
* Works closely with scheduling to insure departmental schedules are maximized.
* Participates in multi-disciplinary Performance Improvement projects and in department Quality Improvement Program.
* In collaboration with the Administrative Director, gathers and interprets data to support the departmental scorecard and provide insite to performance improvement.
* Maintain the ability for remote connectivity to hospital files / HIS-RIS through IT Citrix.
* On an informal basis, be available on off hours for staff or hospital administration support.
* Performs literature and web searches and analysis to assist with staff education and improve services.

Reporting Requirements:

* Reports to the Administrative Director any quality issues related to operations requiring his/her and/or the medical staff consideration and/or action.
* Reports serious incidents and/or breaches in the quality of care to the administrative director.
* Reports any unusual occurrences related to patients, other staff, self or equipment.

Accountability:

* Accountable for maintaining the confidentiality and security of all hospital related, medical staff related and patient related data and information.
* Accountable for abiding by all relevant hospital and department policies and procedures.
* Accountable for fiscal performance in areas of responsibility.
* Accountable for quality of imaging and associated documentation in areas of responsibility.
* Accountable for identifying staff development needs in cooperation with lead staff.
* Accountable for providing a safe working environment for all hospital staff.

Management of Time and Resources:

* Completes work assignments within an acceptable time frame.
* Uses time and resources to the best possible advantage for successful completion of job responsibilities.
* Develops and maintains efficient working relationships.
* Is reliable in respect to attendance.
* Is Reliable in respect to punctuality.
* Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality:

* Is part of a team effort to insure quality services.
* Offers creative solutions or alternatives to issues or concerns.
* Produces quality results.
* Continually strives to improve the quality of work.

Accepts responsibility for all work performed and takes appropriate corrective action as needed.

CUSTOMER SERVICE SKILLS:

* Is cooperative in interactions, treating customers with courtesy, respect and compassion.
* Is patient when responding to questions and answers questions appropriately.
* Responds to requests in a timely manner.
* Handles interruptions in a skillful way.
* Maintains a professional appearance and demeanor.
* Strives to prevent/resolve customer concerns to the customer's satisfaction.

REQUIRED KNOWLEDGE & SKILLS:

* Excellent verbal and written communication skills to facilitate efficient and courteous communications with patients, hospital employees and vendors.
* Fiscal skills sufficient to satisfactorily analyze and present information budget performance including staffing patterns.
* Knowledge of computer applications sufficient to satisfactorily operationalize RIS and PACS technologies as well as digital imaging.
* Excellent problem resolution skills.

Additional Information

Important COVID message

Please note, Morton Hospital is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.