Job Description & Qualifications
The AV Experience Design (XD) team is growing and looking for members to design our AV services, including physical and digital needs of our moving people and goods customers. We are looking for creative individuals to be a part of our journey who can help further the vision and mission of the XD organization. We are committed to envisioning and creating simple, thoughtful, enjoyable, and compelling product and service experiences that continually encourage our teams and customers. Are you looking to join our group who needs highly motivated, self-driven, hands on and passionate individuals that can work seamlessly with multiple design disciplines, ideal candidate is self-motivated with a persistent desire to learn and understand the unknown!
Your UX design efforts will touch on all facets of the driverless ecosystem; will be highly hands-on, creative, and collaborative across a variance of cross-functional teams that relate to the app experience, vehicle interactions, in-vehicle experience, and specific partnerships experiences;
Balance near term execution and far-term strategic investigations and deliverables across moving people and goods service journeys;
Aid in the development of the service design objectives, develop the foundational service journey that will showcase moments of differentiation and delight across the experience;
From user research to envisioning, designing and implementing concepts, infuse empathy, creativity, strategies to ideate and innovate across the service journey while supporting business objectives;
Develop research provocations based on partnership engagements to gain early insights in the value of service opportunities;
Will encompass design specific activities such as inspiration, iterative concept generation, and detailed design execution through a deep understanding of user behaviors, market, manufacturing, and technology constraints;
Communicate the value of design and brand within a design and business context, and identify the critical design trade-offs to deliver value-add solutions;
Determine how best to envision and convey concepts, ideas and touch-points across the E2E service offerings;
Ensure the human is at the center of all decisions by representing the customer voice, acting as an interpreter of their values, needs and motivations. Bring user-centric design principles, techniques and “design-thinking” to the mobility service portfolio;
Lead best practices regarding, design objectives, consumer journey mapping, service blueprints, persona development, to identify pain-points and opportunities using observational studies, customer interviews and other forms of discovery and realized as meaningful insights
Responsible for the quality of deliverables across all of the service categories and ensure there is a consistent brand expression across each service offering. Determine service metrics, goals and exit criteria to transition phases of the design process;
Master’s degree in Interaction Design, Industrial Design, Graphic Design, or related field
2+ years of UX / Service Design experience with emphasis on the conception, user validation and delivery of products, applications and/or services, as part of a multi-disciplinary team
2+ years of experience in human centered processes including heuristic evaluation techniques, framing challenges and iterative workflows; service blueprinting, skilled in the Adobe workflow
2+ years of experience in design executions and design strategies
Experience with the design, development and launch of B2B or B2C facing services.
Entrepreneur-like mentality that has crafted and launched services
Stay abreast on relevant technologies, trends and techniques;
Experience with problem solving and collaboration;
Strong verbal, written and visual presentation skills;
Lives, breathes, respects all forms of design-centric disciplines;
Forward, innovative thinking for future services and solutions
Excellent understanding of production design practices, general product development processes, timing and product cycles;
Ability to see the big picture and be detail oriented and delivery focused.
Ability to innovate, visualize and prototype new concepts to demonstrate and test with users and stakeholders;
Organized and self-motivated; A natural team player, design thinker and communicator.
Skilled with sketching and working within iterative prototyping processes
Experience owning a project vision, execution, quality and client relationship.
Experience with user research, concepting, ideation and iterative prototyping.
Assist with workshop planning and facilitation
Ability to build and maintain strong working relationships with colleagues, clients, and key partners.
Ability to respond positively and calmly to shifting priorities, demands and timelines.
Join our team as we create tomorrow! We believe in putting people first, working together, and facing challenges head-on, because we’re Built Ford Tough. We’re one team striving to make people’s lives better while creating value, delivering excellence and ultimately going for the win.
Visa sponsorship may be available for this position.