Ford Motor

UX Designer

Posted on: 12 Sep 2020

Palo Alto, CA

Job Description

Job Description & Qualifications

The AV Experience Design (XD) team is growing and looking for members to design our AV services, including physical and digital needs of our moving people and goods customers. We are looking for creative individuals to be a part of our journey who can help further the vision and mission of the XD organization. We are committed to envisioning and creating simple, thoughtful, enjoyable, and compelling product and service experiences that continually encourage our teams and customers. Are you looking to join our group who needs highly motivated, self-driven, hands on and passionate individuals that can work seamlessly with multiple design disciplines, ideal candidate is self-motivated with a persistent desire to learn and understand the unknown!


Your UX design efforts will touch on all facets of the driverless ecosystem; will be highly hands-on, creative, and collaborative across a variance of cross-functional teams that relate to the app experience, vehicle interactions, in-vehicle experience, and specific partnerships experiences;
Balance near term execution and far-term strategic investigations and deliverables across moving people and goods service journeys;
Aid in the development of the service design objectives, develop the foundational service journey that will showcase moments of differentiation and delight across the experience;
From user research to envisioning, designing and implementing concepts, infuse empathy, creativity, strategies to ideate and innovate across the service journey while supporting business objectives;
Develop research provocations based on partnership engagements to gain early insights in the value of service opportunities;
Will encompass design specific activities such as inspiration, iterative concept generation, and detailed design execution through a deep understanding of user behaviors, market, manufacturing, and technology constraints;
Communicate the value of design and brand within a design and business context, and identify the critical design trade-offs to deliver value-add solutions;
Determine how best to envision and convey concepts, ideas and touch-points across the E2E service offerings;
Ensure the human is at the center of all decisions by representing the customer voice, acting as an interpreter of their values, needs and motivations. Bring user-centric design principles, techniques and “design-thinking” to the mobility service portfolio;
Lead best practices regarding, design objectives, consumer journey mapping, service blueprints, persona development, to identify pain-points and opportunities using observational studies, customer interviews and other forms of discovery and realized as meaningful insights
Responsible for the quality of deliverables across all of the service categories and ensure there is a consistent brand expression across each service offering. Determine service metrics, goals and exit criteria to transition phases of the design process;

Basic Qualifications:

Master’s degree in Interaction Design, Industrial Design, Graphic Design, or related field
2+ years of UX / Service Design experience with emphasis on the conception, user validation and delivery of products, applications and/or services, as part of a multi-disciplinary team
2+ years of experience in human centered processes including heuristic evaluation techniques, framing challenges and iterative workflows; service blueprinting, skilled in the Adobe workflow
2+ years of experience in design executions and design strategies

Preferred Qualifications:

Experience with the design, development and launch of B2B or B2C facing services.
Entrepreneur-like mentality that has crafted and launched services
Stay abreast on relevant technologies, trends and techniques;
Experience with problem solving and collaboration;
Strong verbal, written and visual presentation skills;
Lives, breathes, respects all forms of design-centric disciplines;
Forward, innovative thinking for future services and solutions
Excellent understanding of production design practices, general product development processes, timing and product cycles;
Ability to see the big picture and be detail oriented and delivery focused.
Ability to innovate, visualize and prototype new concepts to demonstrate and test with users and stakeholders;
Organized and self-motivated; A natural team player, design thinker and communicator.
Skilled with sketching and working within iterative prototyping processes
Experience owning a project vision, execution, quality and client relationship.
Experience with user research, concepting, ideation and iterative prototyping.
Assist with workshop planning and facilitation
Ability to build and maintain strong working relationships with colleagues, clients, and key partners.
Ability to respond positively and calmly to shifting priorities, demands and timelines.

Join our team as we create tomorrow! We believe in putting people first, working together, and facing challenges head-on, because we’re Built Ford Tough. We’re one team striving to make people’s lives better while creating value, delivering excellence and ultimately going for the win.

Visa sponsorship may be available for this position.

Ford Motor

Dearborn, MI

Ford Motor Company is an American multinational automaker that has its main headquarter in Dearborn, Michigan, a suburb of Detroit. It was founded by Henry Ford and incorporated on June 16, 1903. The company sells automobiles and commercial vehicles under the Ford brand and most luxury cars under the Lincoln brand. Ford also owns Brazilian SUV manufacturer Troller, an 8% stake in Aston Martin of the United Kingdom and a 32% stake in Jiangling Motors.It also has joint-ventures in China (Changan Ford), Taiwan (Ford Lio Ho), Thailand (AutoAlliance Thailand), Turkey (Ford Otosan), and Russia (Ford Sollers). The company is listed on the New York Stock Exchange and is controlled by the Ford family; they have minority ownership but the majority of the voting power.

Ford introduced methods for large-scale manufacturing of cars and large-scale management of an industrial workforce using elaborately engineered manufacturing sequences typified by moving assembly lines; by 1914, these methods were known around the world as Fordism. Ford's former UK subsidiaries Jaguar and Land Rover, acquired in 1989 and 2000 respectively, were sold to Tata Motors in March 2008. Ford owned the Swedish automaker Volvo from 1999 to 2010. In 2011, Ford discontinued the Mercury brand, under which it had marketed entry-level luxury cars in the United States, Canada, Mexico, and the Middle East since 1938.

Ford is the second-largest U.S.-based automaker (behind General Motors) and the fifth-largest in the world (behind Toyota, VW, Hyundai-Kia and General Motors) based on 2015 vehicle production. At the end of 2010, Ford was the fifth largest automaker in Europe. The company went public in 1956 but the Ford family, through special Class B shares, still retain 40 percent voting rights. During the financial crisis at the beginning of the 21st century, it was close to bankruptcy, but it has since returned to profitability. Ford was the eleventh-ranked overall American-based company in the 2018 Fortune 500 list, based on global revenues in 2017 of $156.7 billion. In 2008, Ford produced 5.532 million automobiles and employed about 213,000 employees at around 90 plants and facilities worldwide.


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