American Red Cross

HR Representative * Work from anywhere

Posted on: 29 Jul 2020

Washington, DC


Job Description

Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity.

The HR Representative will provide high touch services to employees, Human Resource staff, managers, and executives ensuring all team service level agreements are met. Maintain strong knowledge of policies, procedures and systems to offer quick and accurate assistance to customers. Manage work using various applications, job aids and procedures. Research, resolve and respond to inquiries/requests that cover a multitude of topics via various input channels (Chat, Voice, Email, Case, Social Media, etc.). May serve as an administrative liaison with others within or outside the organization regarding issues specific to HRSS. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.


Research, resolve, and respond to customer/vendor inquiries and requests using various applications, job aids and scripts.  Topics may include Compliance, Labor, Recruiting, Talent, Reporting, Leave of Absence, Benefits, Pay, Employee Relations, Compensation, Performance, Workday, Policy, Teamcare (Union), Employee Engagement, and Training.  Serve as liaison between HR and COE’s.
Offer a high touch client experience and maintain a high level of professionalism at all times.  Manage escalated, technical, and urgent system and reporting requests through to completion and within established workflows, SOPs, and protocol. Ensure necessary follow-up to improve client satisfaction.
Perform pay related calculations relating to pay adjustments.  Understand and analyze paychecks to answer pay related questions.
Research, gather data and answer inquiries for employee payroll records, employment verifications, unemployment inquiries, Worker’s Compensation claims and work schedules for employees pre-HRIS. Maintain/use legacy data and systems.
Provide support for record keeping and reporting requirements including payroll, FMLA, COBRA, workers compensation, retirement system and state disability insurance (where applicable).
Provide end user support for HR-related systems and various other business applications. Administer HR system processes including preparing employee data for input, completing forms/templates, executing reports, processing password resets and various updates directly into HR systems. 
Analyze unit operating practices and recommend revisions to improve established procedures. Provide input related to maintenance of departmental SOP’s and Knowledge Articles. Participate in department training needs as necessary.


Education: High School Diploma or equivalent required. Associate’s or Bachelor’s degree in a related discipline preferred.
Experience: Minimum 3 years of related work experience or equivalent combination of education and related experience. Workday experience preferred. Shared Services experience (HR/Payroll) preferred. Experience with Labor Relations/Unions preferred.
Ability to handle extremely sensitive data with highest level of confidentiality.
Ability to handle high level escalations from all levels of management.
Strong written/verbal (phone) communication and listening skills.  
Strong customer orientation and interpersonal skills.
Ability to demonstrate technical and functional competence including proficiency in MS Office Suite, or other relevant applications.
Familiarity with CRM systems and practices.
Experience with ServiceNow is highly desired.
Ability to work both in an in-person and/or virtual team environment, if needed. Ability to work on a team and independently.
Strong organizational and documentation skills. 
Focus on quality with a great attention to detail.
Ability to analyze, solve problems and resolve conflicts.
Ability to adapt and respond to different personality types.
Ability to multitask, adapt to changing priorities, work under pressure and incorporate feedback to improve performance.
Knowledge of HR/Payroll laws, regulations, concepts, and transaction processing highly desirable. FPC, CPP, PHR certification a plus.
Travel: Minimal travel
Ability to work within an 8am ET to 8pm ET time window.  Overtime, holidays, and weekend work possible.
Fluency in Spanish is highly desired, but not required

American Red Cross

Washington, DC

The mission of the Red Cross is to help prevent and alleviate human suffering in the face of emergencies. Across all the ways we provide help and hope to others - from bringing disaster relief, providing lifesaving blood and training in lifesaving skills, to reaching across borders to reconnect families and supporting military families - the American Red Cross makes a big impact.

Explore this collection of stories and experience what the Red Cross brings to everyday people, every day. If what you see inspires you, consider supporting our mission financially, by making a blood donation, becoming a volunteer or registering to take a class.

Vision Statement

The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...

...all people affected by disaster across the country and around the world receive care, shelter and hope;

...our communities are ready and prepared for disasters;

...everyone in our country has access to safe, lifesaving blood and blood products;

...all members of our armed services and their families find support and comfort whenever needed; and an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.

Fundamental Principles of the Global Red Cross Network          


The Red Cross, born of a desire to bring assistance without discrimination to the wounded on the battlefield, endeavors—in its international and national capacity—to prevent and alleviate human suffering wherever it may be found. Its purpose is to protect life and health and to ensure respect for the human being. It promotes mutual understanding, friendship, cooperation and lasting peace amongst all peoples.


It makes no discrimination as to nationality, race, religious beliefs, class or political opinions. It endeavors to relieve the suffering of individuals, being guided solely by their needs, and to give priority to the most urgent cases of distress.


In order to continue to enjoy the confidence of all, the Red Cross may not take sides in hostilities or engage at any time in controversies of a political, racial, religious or ideological nature.


The Red Cross is independent. The national societies, while auxiliaries in the humanitarian services of their governments and subject to the laws of their respective countries, must always maintain their autonomy so that they may be able at all times to act in accordance with Red Cross principles.

Voluntary Service

The Red Cross is a voluntary relief movement not prompted in any manner by desire for gain.


There can be only one Red Cross society in any one country. It must be open to all. It must carry on its humanitarian work throughout its territory.


The Red Cross is a worldwide institution in which all societies have equal status and share equal responsibilities and duties in helping each other.